Season Pass FAQ
Covid-19 - Updates
Q: What if the mountain closes before the season is over due to COVID-19?
A: We are offering all passholders the ability to purchase with confidence by offering a 100 day access guarantee for the winter season 2020/2021. If we are unable to provide access to our season passholders for a minimum of 100 days during the 2020/2021 season, you will be eligible to receive a refund based on the number of days you rode the lifts. If you rode the lifts 7 or more days in 2020/2021 you will not be eligible for a refund. The formula for the refund table can be found HERE.
Q: What is the Resort doing for COVID-19 safety and prevention?
A: For a full list of COVID-19 safety protocols and best practices, please click HERE.
Q: Can I get a full refund if I change my mind about purchasing my season pass?
A: You can buy your pass with confidence, knowing that you can get a total refund if you choose to return your pass before opening day.
Q: If I had a pass last year, am I entitled to a rebate this season?
A: In consideration of the early closure of the Resort due to the COVID-19 virus, all 2019/2020 season passholders will receive a 20% instant rebate when you reload your pass online. In order to secure this rebate, you must purchase your pass before October 18, 2020.
Q: What if I am mandated to stay home due to a COVID-19 outbreak?
A: We recommend you purchase the refundable pass option. If you have purchased our refundable pass option and are mandated to stay home by Federal or Provincial Government, you will receive a refund based on the number of days you skied or rode. If you ski or ride 7 or more days in 2020/2021 you will not be eligible for a refund. The formula for the refundable pass option table can be found HERE.
Dates & Hours
Q: What are the dates of the 2020/2021 season?
A: Opening day is scheduled to be Thursday November 26, 2020 or as soon as snow conditions permit, provided health authorities, safety regulations, and mountain conditions grant we do so. The final day of the season is scheduled to be April 11, 2021
Q: What are the hours of operation?
A: Winter Hours of Operation here >>
Lost, forgotten, or replacement passes
Q: Lost your pass?
A: No Problem! We can replace it for a $25 printing fee.
Q: Forgot your pass?
A: You will be issued with a day ticket and have your season pass suspended for the day. Each season, we will issue one forgotten lift ticket per passholder.
Q: Who has to sign a paper waiver this year?
A: All new passholders (those who have not had a pass in the last 3 years) for the upcoming season, anyone who has turned 19, and anyone who has lost their pass and/or requires a new season pass be printed, will need to complete and sign the release of liability waiver in person.
Q: Who does not have to sign a paper waiver this year?
A: All passholders for the previous three seasons (2017-2020) renewing their passes online and signing the online release of liability waiver do not need to re-sign a paper waiver. Reminder: you will need your WTP code located on the back of your season pass to renew your pass for this season.
Q: How do I see a copy of the waiver?
A: A PDF version of the release of liability waiver can be found HERE.
For viewing purposes only. Will not be accepted if printed.
Q: Can I sign the waiver online if don't complete it at the time of purchase?
A: No, the release of liability waiver must be signed in person at our Ambrosi Rd. ticket office. This signing must be completed before your first day. Please click here >> for Ambrosi Rd. office hours.
Q: Do I need to sign a waiver if I am renewing my season pass online?
A: Everyone renewing their season pass online will need to complete the online release of liability waiver. If you have an issue with this process, your season pass will be automatically suspended and you will be required to sign a paper waiver, witnessed by a Big White team member before your first day of skiing or snowboarding.
A: You may learn more about our organization's Personal Information Protection Policy at bigwhite.com/mountain-info/trademark-privacy-policy/ or by contacting our Personal Information Administrator at 250.765.3101.
Pass Purchase, Collection, and Renewal
Q: Why as a long-time Season Passholder, do I need to pay the $20.00 card fee every 3 years?
A: Big White Ski Resort is committed to reducing our carbon footprint by reusing our reloadable season pass card as long as possible. The chip contained inside your pass has a limited lifespan of 3-years and there are costs associated with purchasing the new media.
Q: How do I save the additional $20 card fee on my next pass?
A: Don’t lose it! Reuse it! If you have had a season pass any season over the last three years, you have the opportunity to reload your pass online and save the additional card processing fee of $20.00. Remember, your card is activated once it is reloaded and is for your personal use only. In order to reload your pass online you will be required to enter the WTP code located on the back of your season pass. Reloading your pass allows you to go straight to the gate on your first day and skip the collection/paper release of liability waiver line. You should always try to ensure your pass is activated before you reach the mountain. Passes must be reloaded for consecutive seasons in order to save the card fee. If a year is skipped a new pass must be purchased.
Q: What forms of payment do you accept?
A: Due to COVID-19 regulations we are not accepting any cash payments at this time. In the ticket office we accept your personal cheque, debit and/or credit cards. All online purchases can be made using a credit card only. We do not accept cheques for the payment plan.
Q: Do I need a new photo?
A: You do not need a new photo if you are renewing your season pass. All new passholders will need to provide a photo online or have their photo taken at the ticket office on Ambrosi Rd. when they pick up their pass. Please remember, at all office touch points of Big White Ski Resort Ltd., we are following physical distancing practices and COVID-19 protocols, this may result in longer than usual wait times for service, and when signing your paper waiver.
Q: What if I change the age category before or during the ski season?
A: All age category cut-off dates are as of the date we process your pass. If you will be turning 65 in 2020, you qualify for the Club 65 Season Pass. Unfortunately we are unable to process this online if your date of birth falls after October 18, 2020. Please contact the ticket office at 250.491.6262 for more information on how to verify your Club 65 status.
Q: When do I pick up my pass?
A: Our Big White Season Pass contains a special chip manufactured in Austria. During the COVID-19 pandemic, orders have been delayed and therefore we ask that you pick up your pass no earlier than September 8, 2020. After this date passes can be collected during regular hours at our Ambrosi Rd. ticket office (Mon-Fri, 8:00 AM to 4:30 PM). We ask that you please respect physical distancing best practices and stay 2 metres away from other guests at all times. Hand sanitizer will be available for your use upon entering and exiting the building.
Q: What if I renewed my pass online?
A: Season passes renewed online are activated and ready for this coming season. You can head straight to the lift when you arrive on the mountain!
Q: I am on the payment plan, when can I pick up my pass?
A: During the COVID-19 pandemic, we ask that you pick up your pass no earlier than September 8, 2020. After this date passes can be collected at our Ambrosi Rd. ticket office (Mon-Fri, 8:00 AM to 4:30 PM). We ask that you please respect physical distancing best practices and stay 2 metres away from other guests at all times. Hand sanitizer will be available for your use upon entering and exiting the building. Your pass will automatically become activated when we have received your final payment.
Q: Can I buy my student pass online?
A: Yes, new students and students who were passholders last year can purchase or renew their pass online or in person at the Ambrosi Rd. ticket office. For your pass to become active, you must provide the following documents by email to firstname.lastname@example.org: a copy of your Student ID, and full-time enrollment documentation. Please remember, your WTP code located on the back of your season pass will be required to renew your pass online.
Q: What is required to qualify for a Student season pass?
A: The Student Pass is available exclusively to full-time students in Canada, (3 + plus courses for the September-December semester and January-April semester) of recognized accredited college, university, local trade or business school. Co-op students and Apprentices are eligible as long as you are in school for at least 8 weeks during the fall & winter semesters and must present a letter from your school's administration office stating the period you are in school. *A list of Canadian accredited colleges or universities can be found here.
Q: What do I need to show to collect my student pass?
A: To collect your student pass please provide the following:
- A printed copy of your Fall and Winter Semester registration and course schedules (minimum 3 subjects per semester).
- Proof of payment, showing full or partial payment of your course fees with your student number on it.
- Valid Student ID.
- If you are a Co-op or Apprenticeship student, please have a copy of your course schedule and letter from your employer showing employment and hours worked.
Q: Do I need to have a printed version of full time student status paperwork?
A: Students are welcome to log into their online Student Services page to show the above-noted proof. Screenshots of schedules and proof of payment are now accepted by email.
Q: Are you offering Early Bird Vouchers for the 20/21 season?
A: Unfortunately, we will not be offering the Early Bird Vouchers for the upcoming 20/21 season due to the COVID-19 restrictions and capacity limits.
Q: Can I purchase season passes and kids seasonal rentals in the same transaction as my season pass purchase?
A: No, they must be completed in two separate transactions. The season passes must be purchased first, and in a separate transaction children’s seasonal rentals are available.
Q: Can I purchase a bus pass add-on?
A: Because of the evolving regulations surrounding COVID-19 we are unable to offer a bus pass add-on at this time. We want to ensure that we are following the most up to date health and safety regulations to protect our guests. Until we are provided this by the bus company provider, our bus pass add-on will remain unavailable.
Q: Can I purchase a locker this season?
A: At this time we are unable to offer locker storage to our Seasons Passholders due to health and safety regulations surrounding COVID-19. Those that have purchased the locker add-on in the past, or who are on the waiting list to receive one as they become available, will remain in their position when we are able to offer this service again.
Q: Can I purchase a tubing add-on?
A: At this time we are unable to offer tubing add-ons due to COVID-19 safety regulations and decreased gathering capacity.
Q: Can I purchase 50% off group lesson tickets?
A: At this time we are unable to offer discounted group lesson tickets due to COVID-19 safety regulations and decreased class capacity, as recommended by the CSIA.