Season Pass FAQ
Covid-19 - Safety Plan
Q: What if the mountain closes before the season is over due to COVID-19?
A: We are offering all passholders the ability to purchase with confidence by offering a 100 day access guarantee for the winter season 2021/2022. If we are unable to provide access to our season passholders for a minimum of 100 days during the 2021/2022 season, you will be eligible to receive a refund based on the number of days you rode the lifts. If you rode the lifts 7 or more days in 2021/2022 you will not be eligible for a refund. The formula for the refund table can be found HERE.
Q: What is the Resort doing for COVID-19 safety and prevention?
A: For a full list of COVID-19 safety plan, please click HERE.
Q: Can I get a full refund if I change my mind about purchasing my season pass?
A: You can buy your pass with confidence, knowing that you can get a total refund if you choose to return your pass before opening day.
Q: What if I am mandated to stay home due to a COVID-19 outbreak?
A: We recommend you purchase the refundable pass option. If you have purchased our refundable pass option and are mandated to stay home by Federal or Provincial Government, you will receive a refund based on the number of days you skied or rode. If you ski or ride 7 or more days in 2021/2022 you will not be eligible for a refund. The formula for the refundable pass option table can be found HERE.
Dates & Hours
Q: What are the dates of the 2021/2022 season?
A: Opening day is scheduled to be Thursday November 25, 2021 or as soon as snow conditions permit, provided health authorities, safety regulations, and mountain conditions grant we do so. The final day of the season is scheduled to be April 10, 2022
Q: What are the hours of operation?
A: Winter Hours of Operation here >>
Lost, forgotten, or replacement passes
Q: Lost your pass?
A: No Problem! We can replace it for a $25 printing fee. This can be done by visiting the ticket office located in the Village Centre Mall during operating hours.
Q: Forgot your pass?
A: You will be issued with a day ticket and have your season pass suspended for the day. Each season, we will issue one forgotten lift ticket per passholder. After first issue a reprint is needed at a cost of $25.00 as per above.
Q: Who has to sign a paper waiver this year?
A: All new passholders (those who have not had a pass in the last 4 years) for the upcoming season, anyone who has turned 19, and anyone who has lost their pass and/or requires a new season pass be printed, will need to complete and sign the release of liability waiver in person.
Q: Who does not have to sign a paper waiver this year?
A: All passholders for the previous four seasons (2017-2021) renewing their passes online and signing the online release of liability waiver do not need to re-sign a paper waiver.
Q: Do I need to sign a waiver if I am renewing my season pass online?
A: Yes. Everyone renewing their season pass online will need to complete the online release of liability waiver.
Q: Can I sign the waiver online if I don't complete it at the time of purchase?
A: If you were unable to sign the online waiver, please contact the tickets team via email firstname.lastname@example.org with your Full name and Date of Birth and we will contact you in regards to the next steps.
Q: How do I see a copy of the waiver?
A: A PDF version of the release of liability waiver can be found HERE. For viewing purposes only. Will not be accepted if printed and not signed in front of a Big White tickets staff member.
A: You may learn more about our organization's Personal Information Protection Policy at bigwhite.com/mountain-info/trademark-privacy-policy/ or by contacting our Personal Information Administrator at 250.765.3101.
Pass Purchase, Collection, and Renewal
Q: Why as a long-time Season Passholder, do I need to pay the $20.00 card fee every 4 years?
A: Big White Ski Resort is committed to reducing our carbon footprint by reusing our reloadable season pass card as long as possible. The chip contained inside your pass has a limited lifespan of 4-years and there are costs associated with purchasing the new media.
Q: How do I save the additional $20 card fee on my next pass?
A: Don’t lose it! Reuse it! At the end of the season keep your season pass in a safe place. When reloading the next season the system will automatically recognize the most recent active season pass on file and reload it with the new season.
Q: What forms of payment do you accept?
A: Due to COVID-19 regulations we are not accepting any cash payments at this time. In the ticket office we accept, debit and/or credit cards. All online purchases can be made using a credit card only. We do not accept debit/cheques for the payment plan.
Q: Do I need a new photo?
A: You do not need a new photo if you are renewing your season pass. All new passholders will need to provide a photo online or have their photo taken at the ticket office on Ambrosi Rd. when they pick up their pass. Please remember, at all office touch points of Big White Ski Resort Ltd., we are following physical distancing practices and COVID-19 protocols, this may result in longer than usual wait times for service, and when signing your paper waiver.
Q: What if I change the age category before or during the ski season?
A: All age category cut-off dates are as of the date we process your pass. For example, if you will be turning 65 by December 2020, you qualify for the Club 65 Season Pass. We are unable to process this online if your date of birth falls after October 15. Please contact the ticket office at 250.491.6262 for more information on how to verify your Club 65 status.
Q: When do I pick up my pass?
A: Passes can be collected starting June 1 from the Ambrosi rd office in Kelowna. You can also collect on mountain at the ticket office located opposite the Village Centre Mall in the administration building. Hours of Operation here >> Winter hours will be updated closer to season opening.
Q: What if I renewed my pass online?
A: Season passes renewed online are activated and ready for this coming season. You can head straight to the lift when you arrive on the mountain! But please make sure that all waivers have been signed before heading up. You can do this by calling the Tickets Department on 250.491.6262.
Q: I am on the payment plan, when can I pick up my pass?
A: Passes can be collected starting June 1 from the Ambrosi rd office in Kelowna. You can also collect on the mountain from Opening Day at the ticket office located opposite the Village Centre Mall in the administration building. Your pass will automatically become deactivated if any payments are missed. Winter Hours of Operation here >>.
Q: Can I buy my student pass online?
A: : Yes, new students and students who were passholders last year can purchase or renew their pass online or in person at the Ambrosi Rd. ticket office. For your pass to become active, you must provide the following documents by email to email@example.com: a copy of your Student ID, and full-time enrollment documentation before day of opening. Please remember, your WTP code located on the back of your season pass will be required to renew your pass online.
Q: What is required to qualify for a Student season pass?
A: The Student Pass is available exclusively to full-time students in Canada, (3 + plus courses for the September-December semester and January-April semester) of recognized accredited college, university, local trade or business school. Co-op students and Apprentices are eligible as long as you are in school for at least 8 weeks during the fall & winter semesters and must present a letter from your school's administration office stating the period you are in school. *A list of Canadian accredited colleges or universities can be found here.
Q: What do I need to show to collect my student pass?
A: To collect your student pass please provide the following:
- A printed copy of your Fall and Winter Semester registration and course schedules (minimum 3 subjects per semester).
- Proof of payment, showing full or partial payment of your course fees with your student number on it.
- Valid Student ID.
- If you are a Co-op or Apprenticeship student, please have a copy of your course schedule and letter from your employer showing employment and hours worked.
Q: Do I need to have a printed version of full time student status paperwork?
A: Students are welcome to log into their online Student Services page to show the above-noted proof. Screenshots of schedules and proof of payment are now accepted by email only.
Q: Other ski resorts have special season pass prices for families, why doesn't Big White?
A: At Big White we consider all of our passholders part of the Big White family. Several years ago we decided to offer our family season pass rates to everyone, regardless of the number of people in the household. The pricing you see today is based on our family season pass prices, but we no longer refer to it in this way as we strive to be more inclusive and fair to everyone.
Q: Can I purchase season passes and kids seasonal rentals in the same transaction as my season pass purchase?
A: No, they must be completed in two separate transactions. The season passes must be purchased first, and in a separate transaction children’s seasonal rental are available.
Q: Can I purchase a bus pass add-on?
A: Because of the evolving regulations surrounding COVID-19 we are unable to offer a bus pass add-on at this time. We want to ensure that we are following the most up to date health and safety regulations to protect our guests. Until we are provided this by the bus company provider, our bus pass add-on will remain unavailable.
Q: Can I purchase a locker this season?
A: Yes, if you previously had a locker this is still yours. How to purchase this is to be released closer to June 1.
Q: Can I purchase a tubing add-on?
A: The tubing add-on is available online. A season pass must be purchased/reloaded first. Then, in a separate transaction, a tubing add-on can be purchased.
Q: How do I activate my tubing add-on?
A: By visiting the Ambrosi rd office in Kelowna after June 1st. You can also activate on the mountain from Opening Day at the ticket office located opposite the Village Centre Mall in the administration building. Winter Hours of Operation here >>