Winter Hours of Operation
| Current Building Hours | Regular Hours |
| Village Centre Mall | 7:00am - 5:00pm |
| Happy Valley Day Lodge | 8:00am - 8:30pm |
| Ridge Day Lodge | 8:00am - 4:00pm |
| Gem Lake Day Lodge | 8:00am - 4:00pm |
| Black Forest Day Lodge | 8:00am - 4:00pm |
| Services | Regular Hours |
| Concierge Desk | 8:00am - 5:00pm |
| Ski School Desk | 8:00am - 4:30pm |
| Lara's Gondola (free access) | 7:45am - 9:00pm 7:45am - 11:00pm Sat, April 1 7:45am - 10:00pm Sat, April 8 |
| On-Mountain Shuttle (free access) | 7:30am - 9:00pm Fri, Sat & Sun |
| Rentals | Regular Hours |
| Village Centre Mall | 8:00am - 4:30pm daily |
| Next Day Rental Pick Up | 2:00pm - 3:30pm |
| Happy Valley Skate Rentals (ice permitting) | closed for the season |
| Repairs | Regular Hours |
| Village Centre Mall | 8:30am - 4:30pm |
| Retail | Regular Hours |
| Dizzy’s Ski Shop | 9:00am - 5:00pm |
| Mountainside | 9:00am - 5:00pm (tbc) |
| Altitude | 8:30am - 5:00pm (tbc) |
| The Rider | 8:30am - 5:00pm (tbc) |
| Ticket Offices | Regular Hours |
| Village Centre Mall | 8:00am - 4:00pm |
| Pick Up Boxes available around the resort | Located at various day lodges, full list here |
| Food Outlets | Regular Hours |
| The Caf at Happy Valley | 11:00am - 8:00pm |
| Clocktower Coffee Co. | 7:00am - 4:00pm |
| Black Forest Day Lodge | 8:00am - 4:00pm |
| Gem Lake Warming Hut | 8:00am - 4:00pm |
| Sk8ters | closed |
| The Woods Concession | 11:00am - 4:00pm |
| The Woods Restaurant | 11:00am - 9:00pm Weds - Sun closed Mon & Tues |
| Outdoor Resort Washrooms | Regular Hours |
| Black Forest | closed |
| Happy Valley | open |
| Gem Lake | open |
| Kelowna Head Office | Regular Hours |
| 1894 Ambrosi Road Kelowna, BC Estore is open 24hrs |
8:00am - 4:30pm Mon - Fri (closed 12:00pm - 12:30pm for lunch) |
Smoking of any kind (including tobacco, marijuana, e-cigarettes and vaporizers) is strictly prohibited anywhere on Big White Ski Resort property outside of designated smoking areas. Applies to summer and winter seasons. Mountain Safety Info >>
