Winter Hours of Operation
| Kelowna Head Office | Regular Hours |
| 1894 Ambrosi Road Kelowna, BC Estore is open 24hrs |
8:00am - 4:30pm Mon - Fri (Closed 12:00pm - 12:30pm FOR LUNCH) |
| Current Building Hours | Regular Hours |
| Village Centre Mall | 8:00am - 4:00pm |
| Happy Valley Day Lodge | 11:00pm - 9:00pm |
| Ridge Day Lodge | 8:00am - 4:00pm |
| Gem Lake Day Lodge | opening winter 2023 |
| Black Forest Day Lodge | opening winter 2023 |
| Services | Regular Hours |
| Concierge Desk | 8:00am - 4:00pm daily |
| Ski School Desk | 8:00am - 4:30pm daily |
| Lara's Gondola (free access) | 11:00am - 9:00pm daily |
| Rentals | Regular Hours |
| Village Centre Mall | 9:00am - 4:00pm daily |
| Next Day Rental Pick Up | opening winter 2023 |
| Happy Valley Skate Rentals (ice permitting) | 12:00pm - 8:00pm daily |
| Repairs | Regular Hours |
| Village Centre Mall | 9:00am - 4:00pm daily |
| Retail | Regular Hours |
| Dizzy’s Ski Shop | 9:00am daily |
| Mountainside | 9:00am - 4:00pm daily |
| Altitude | 8:30am - 4:00pm daily |
| The Rider | 9:00am - 4:00pm daily |
| Ticket Offices | Regular Hours |
| Village Centre Mall | 8:00am - 4:00pm daily |
| Pick Up Boxes available around the resort | opening winter 2023 |
| Food Outlets | Regular Hours |
| Alpine Burger Co. - Happy Valley | 11:00am - 8:00pm daily 11:00am - 2:00pm Dec 9th |
| Alpine Express - Happy Valley | 8:00am - 8:00pm daily |
| Spuds - Ridge Day Lodge | 8:00am - 4:00pm daily |
| Clocktower Coffee Co. | 8:00am - 2:00pm daily |
| Black Forest Day Lodge | opening winter 2023 |
| Gem Lake Warming Hut | opening winter 2023 |
| The Woods Restaurant - lunch service | open |
| The Woods Restaurant - dinner service | open |
| Outdoor Resort Washrooms | Regular Hours |
| Black Forest | open |
| Happy Valley | open |
| Gem Lake | opening winter 2023 |
Smoking of any kind (including tobacco, marijuana, e-cigarettes and vaporizers) is strictly prohibited anywhere on Big White Ski Resort property outside of designated smoking areas. Applies to summer and winter seasons. Mountain Safety Info >>