Winter Hours of Operation
| Kelowna Head Office | Regular Hours |
| 1894 Ambrosi Road Kelowna, BC Estore is open 24hrs |
8:00am - 4:30pm Mon - Fri (closed 12:00pm - 12:30pm for lunch) |
| Current Building Hours | Regular Hours |
| Village Centre Mall | closed for the winter season |
| Happy Valley Day Lodge | closed for the winter season |
| Ridge Day Lodge | closed for the winter season |
| Gem Lake Day Lodge | closed for the winter season |
| Black Forest Day Lodge | closed for the winter season |
| Services | Regular Hours |
| Concierge Desk | closed for the winter season |
| Ski School Desk | closed for the winter season |
| Lara's Gondola (free access) | closed for the winter season |
| On-Mountain Shuttle (free access) | closed for the winter season |
| Rentals | Regular Hours |
| Village Centre Mall | closed for the winter season |
| Next Day Rental Pick Up | closed for the winter season |
| Happy Valley Skate Rentals (ice permitting) | closed for the winter season |
| Repairs | Regular Hours |
| Village Centre Mall | closed for the winter season |
| Retail | Regular Hours |
| Dizzy’s Ski Shop | closed for the winter season |
| Mountainside | closed for the winter season |
| Altitude | closed for the winter season |
| The Rider | closed for the winter season |
| Ticket Offices | Regular Hours |
| Village Centre Mall | closed for the winter season |
| Pick Up Boxes available around the resort | closed for the winter season |
| Food Outlets | Regular Hours |
| The Caf at Happy Valley | closed for the winter season |
| Clocktower Coffee Co. | closed for the winter season |
| Black Forest Day Lodge | closed for the winter season |
| Gem Lake Warming Hut | closed for the winter season |
| Sk8ters | closed for the winter season |
| The Woods Concession | closed for the winter season |
| The Woods Restaurant | closed for the winter season |
| Outdoor Resort Washrooms | Regular Hours |
| Black Forest | closed for the winter season |
| Happy Valley | closed for the winter season |
| Gem Lake | closed for the winter season |
Smoking of any kind (including tobacco, marijuana, e-cigarettes and vaporizers) is strictly prohibited anywhere on Big White Ski Resort property outside of designated smoking areas. Applies to summer and winter seasons. Mountain Safety Info >>
