Tips & Frequently Asked Questions

2021/2022 Winter Season opens November 25, 2021
Learn more about the implemented COVID-19 Safety Plan >>  

1. Can I buy groceries at Big White?
Yes, there is quite a large grocery store at Big White called the Market. If you prefer, there is a grocery delivery service from Vacation Foods in Kelowna. Imagine arriving at Big White and your apartment is already stocked with groceries, including world famous Okanagan wines!! There is also a shopping shuttle that operates to Kelowna. Click Here for more information on food and grocery options.

2. How long does it take to get from Kelowna Airport and how do I get there?
Big White is located only one hour's drive from Kelowna Airport. It is services by the Big White Central Reservations shuttle. Contact Big White Central Reservations for more information at

3. What is the dining and nightlife like?
Big White offers a full array of food and beverage facilities from pizza delivered to your room to high end steak houses. Enjoy quick comfort food for breakfast and lunch inspired by the variety of international guests that visit the resort. Evening meals are paired with award winning local wines of the Okanagan Valley. Don't forget to ask about our signature "Gunbarrel Coffee" that is much more than a caffeine fix!! For further information on restaurants and dining options Click Here.

4. What is the average temperature?
The average daytime temperature is -5 degrees Celsius. There is a perception in other parts of Canada that is unbearably cold in the winter, in fact, some areas are but not the Okanagan Valley in British Columbia. Our average temperature is one of the reasons why we get so much snow....7.5 meters annually!!

5. What is the terrain like?
Big White's 3,052 hectares of progressive terrain offers a total of 118 marked runs. 18% beginner, 54% intermediate, 22% expert and 6% are extreme runs.

6. What other activities are available at Big White?
There is an impressive variety of other winter wonderland activities to explore at Big White. You can even grab a pair of skates and test out your hockey skills. After all we know Aussies are mad about their sport and hockey!! Many other activities from snow tubing under the lights in the evening to horse drawn sleigh rides. View full listing >>

7. Are there any ATM's at Big White?
There are 5 ATM's on the mountain, located in the Village Centre Mall, The Happy Valley Day Lodge, Snowshoe Sam's and inside the entrance-way to The Market (general store).

8. Do the ATM's take VISA & MasterCard?
The ATM's accept all North American debit cards and worldwide Mastercards as long as they have the Cirrus logo on them.

9. Why do we have to sign waiver forms for every activity?
We use a different waiver for each adventure activity because they are contracted out by independent companies with unique liabilities. Details about our adventure activities >>

10. Can you go tubing while pregnant?
This is entirely up to you and your doctor. We always recommend you check with your doctor before partaking in any activities at the resort.

11. Where can I breastfeed my child?
You are free to breastfeed your child anywhere you feel comfortable. If you are looking for more privacy, talk to our Concierge Desk and they’ll sort something out for you!

12. Where does the Mountain Shuttle pick you up from?
Our mountain shuttle runs daily from 7:00 am – 11:00 pm (with the last loop starting at 10:30 pm) on a half hour schedule throughout the resort. It picks up and drops off at 12 different locations, view full schedule >>

13. Where can you sharpen your ice skates?
Our Happy Valley Rentals shop will sharpen your skates for you for just $6.72. More info >>

14. Where is the best place to eat?
Big White has over 20 on-mountain restaurants, cafes and bars, meaning there’s something for every taste and every budget.

15. What is the best way to get down to Kelowna?
There are a few different ways to get to and from Kelowna. First, you can drive. Big White has plenty of free daytime parking available throughout the resort. If you just need to do a quick grocery shop, our shopping shuttle goes down on Wednesday mornings and Thursday evenings and is just $18 for a round-trip. Our express buses have stops throughout Kelowna – check out the full schedule here. Finally, if you’re headed to or from the Kelowna International Airport, book a ride with our Airport Shuttle.

16. What do I do if I’ve lost an Item at Big White Ski Resort?
Filling out this form will help us to keep in contact with you.


If you have any further questions, please feel free to contact us. Or, talk live with one of our Big White team members by using the chat in the bottom right corner of your screen (only available from 8:00 am to 5:00 pm, Tuesday through Sunday).



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