2022/2023 Standard Booking & Cancellation Policies
Big White Central Reservations - Booking and Cancellation Policies
Reservations made outside 41 Days of Arrival:
* At the time of booking, Big White Central Reservations requires a deposit to confirm the booking.
Bookings of up to 14 Nights: The deposit is the first nights accommodation cost before taxes
Bookings of 15 Nights or More: The deposit is 25% of the total accommodation charge before taxes
* From the date of the original booking, you have 10 days to cancel the reservation without penalty. (Eg: if you book your reservation August 10 you have up to August 20 to cancel). After the 10 days, the deposit is non-refundable should you cancel.
* Final payment for the accommodation, service fee, lift passes, and transfers is due 30 days prior to arrival. Should you cancel your reservation within 30 days of arrival, there is no refund on the accommodation or service fee portion of your booking.
Reservations made between 40 & 30 Days of Arrival:
* At the time of booking, Big White Central Reservations requires a deposit to confirm the booking.
Bookings of up to 14 Nights: The deposit is the first nights accommodation cost before taxes
Bookings of 15 Nights or More: The deposit is 25% of the total accommodation charge before taxes
* From the date of the original booking, you have up to 30 days prior to your arrival to cancel the reservation without penalty. (Eg: if you make your reservation December 10th and will be arriving on January 15 you have up to December 16 to cancel). If you cancel on or before 30 days prior, your full deposit will be refunded.
* Final payment for the accommodation, service fee, lift passes, and transfers is due 30 days prior to arrival. Should you cancel your reservation within 30 days of arrival, there is no refund on the accommodation or service fee portion of your booking.
Reservations made between 30 & 3 Days of Arrival:
* At the time of booking, Big White Central Reservations requires full payment to confirm the booking. This includes all charges for accommodation, service fee, lift passes, lessons, rentals and transfers.
* From the date of the original booking, you have 24 hours to cancel the reservation without penalty. After the 24hrs, full payment for the accommodation and service fee is non-refundable should you cancel.
Reservations made within 3 Days (72 Hours) of Arrival:
*At the time of booking, Big White Central Reservations requires full payment to confirm the booking. This includes all charges for accommodation, service fee, lift passes, and transfers.
*Within 3 days (72 hours) of arrival the full payment is non-refundable should you cancel.
All Reservations:
- Final payment will be taken 30 days prior to arrival from the credit card on file, that was provided for the deposit payment
- The minimum age to rent a unit is 21 years old except Aspens which is a minimum of 30 years, Bullet Creek Cabins, Copper Kettle and Towering Pines which is a minimum of 25 years old, Grizzly Lodge which is a minimum of 24 years old and Stonebridge Lodge which is a minimum of 23 years old (Each adult must be over the age of 23, except in a family group containing multiple generations of related individuals).
- Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge or $100, whichever is the greater per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.
- No changes are permitted to your accommodation reservation within 30 days of arrival.
- There is no refund for unused portions of your vacation.
- Lift tickets purchased with your accommodation cannot be cancelled, or amended within 7 days of arrival.
- Airport transfers are non-refundable within 72 hours of arrival.
- Reservations made prior to October 1, 2022 are based on a required 5 night minimum in all condominiums, townhomes, cabins, hotel suites and Sundance Resort and a 3 night minimum in select hotel rooms at Chateau Big White, Inn at Big White and White Crystal Inn. Any change to the reservation, which decreases the stay to less than 5 or 3 nights, is deemed non-refundable and you will be charged for a minimum of 5 or 3 nights, whichever applies to your booking.
- Reservations from December 18, 2022 - January 2, 2023 inclusive are based on a required 5 night minimum condominiums, townhomes, cabins, hotel suites and Sundance Resort and a 3 night minimum in select hotel rooms at Chateau Big White, Inn at Big White and White Crystal Inn. Any change to the reservation, which decreases the stay to less than these minimums is deemed non-refundable and you will be charged for a minimum of 5 or 3 nights, whichever applies to your booking.
- Reservations for February 17 - 23, 2023 and March 10 - 18, 2023 inclusive, are based on a required 3 night minimum in all properties. Any change to the reservation, which decreases the stay to less than 3 nights, is deemed non-refundable and you will be charged for a minimum of 3 nights.
- This reservation cannot be changed to any special or package which may become available after your booking is confirmed.
Lift Tickets
- Lift Tickets purchased with your accommodation can be changed or cancelled without penalty up to 8 days prior to arrival
- From 7 days prior to arrival there are no changes or refunds on lift tickets
Ground Transportation:
- From the date of the original booking, you will be able to cancel your ground transportation reservation without penalty up to 72 hours prior to arrival date and/or departure date. Within the 72 hours, the full payment for the booking is non-refundable should you cancel and changes are not permitted.
- Pets are not permitted on the shuttles with the exception of registered service dogs.
Trip Cancellation Insurance:
It is highly recommended that you purchase travel insurance. Big White Central Reservations has partnered with TuGo for all your travel insurance needs. For more information click here.
Confirmations:
To ensure your holiday has been booked accurately, we ask that you carefully review your confirmation to ensure the following information is correct:
- Dates of Travel
- Location of your accommodation and room type
- Airport Transfers
- Additional Activities and Services
If there are any details which are not correct, please contact us as soon as possible to make the appropriate changes.
We encourage you to view photos of your accommodation on our website at www.bigwhite.com
If you have any questions regarding our booking cancellation or deposit policies please contact us at
1800 663 2772 or 250 765 8888 or by email at cenres@bigwhite.com
Thank you for booking with Central Reservations and we look forward to seeing you on the slopes!