Lif Tickets FAQ

Q: How can I receive a discount on lift tickets?
A: Purchase lift tickets online more than 48 hours in advance and receive 25% off. Purchase less than 48 hours in advance and receive 15% off.

Q: Do I need a promo code to get the discount?
A: No. By simply purchasing online you will have access to discounted tickets.

Q: I do not see the discounted price in the estore. How do I get the discount?
A: The prices shown in the estore are already discounted.

Q: I cannot add a new member to my account?
A: Email tickets@bigwhite.com or call 250-491-6262 for assistance.

Q: Do I have to pay the media fee?
A: Don’t lose it! Reuse it! When you purchase your first ticket of the season you will have to pay the media fee. The ticket can then be reloaded all season long and you will not have to pay the media fee.

Q: How do I pick up my lift tickets?
A: You will be emailed a QR code. Scan this code at a pick-up box to print your tickets.

Q: Where are the Pick-Up Boxes located?
A: Ridge Day Lodge, Black Forest Lodge, Gem Lake Day Lodge, Central Mountain Check In, and the Village Centre Mall.

Q: I did not receive a QR code. What do I do?
A: The QR code will be sent in a separate email from your purchase confirmation. Please check your junk mail folder. If you have still not received a QR code please visit the Village ticket windows located in the Admin building across from the Kids Centre.

Q: I reloaded my ticket and did not get a QR code. What do I do?
A: When reloading tickets, your existing ticket will be reloaded. You can use the same ticket and go straight to the lifts.

Q: I lost my ticket. How do I get a new one?
A: Please visit the Village ticket windows located in the Admin building across from the Kids Centre. A new media fee of $5 will be charged.

Q: I have a QR code but the Pick-Up Box will not print my ticket?
A: Please try another pick up box. If that does not work please visit the Village ticket windows located in the Admin building across from the Kids Centre. Please inform the ticket agent of what pick up box you were using.

Q: Can I purchase a block of day tickets?
A: Yes. You can purchase a block of up to 9 days at a time. You will select the starting date. The days must be used consecutively from the starting date.

Q: Is there a limit on the number of tickets Big White is selling?
A: At this time there is no limit on the amount of lift tickets that Big White Ski Resort is selling.

Q: How do I purchase a lift ticket as a gift?
A: We recommend purchasing a Big White Gift Card. Gift cards can be purchased for any amount and never expire. Gift cards can be used to purchase lift tickets.

Q: Can I use a gift card to purchase online?
A: Gift cards cannot be used for online purchases. Please visit the ticket window to purchase tickets with a gift card. The online price will be honoured when using a gift card to purchase lift tickets.

Q: I purchased my ticket for the wrong date. How do I transfer it to the correct date?
A: Please make a new purchase for the correct date. Then email tickets@bigwhite.com with your original purchase receipt and the incorrect purchase will be refunded.

Q: I have a season pass. Do I get a discount on tickets for friends and family?
A: We no longer offer a passholder discount. However, all tickets purchased online 48 hours in advance will be discounted 25%.

Q: Are lift tickets refundable?
A: All Big White Ski Resort lift tickets are non-refundable and non-transferable. However, in the event Big White Ski Resort is forced to close by local, provincial or federal authorities due to COVID-19, all refund requests should be made by email to tickets@bigwhite.com with your confirmation number and clear request of refund. We do not guarantee snow conditions, weather conditions, open terrain or number of lifts operating.

 

Contact Us

Direct: 250-491-6262
Toll Free: 1-888-663-6882

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