Central Reservations Commitment to Cleanliness

Our Commitment to Cleanliness


Housekeeping & Maintenance Information

We take standards for hygiene and cleanliness very seriously to ensure a clean and comfortable stay for all our guests. Your unit will be clean, fresh and ready for your arrival.

If you are staying 7 nights or more you will receive one mid-stay clean for every 7 nights you stay. This will be scheduled on arrival with our Front Desk Team.

We ask that you kindly adhere to our 10am check out time to allow us time to prepare for the next guests and provide our high level of cleanliness for every arrival.

Mid-Stay Cleans

Our Front Desk Team will connect with you on arrival to schedule mid-stay cleans for all stays of 7 nights or more.  Once you are checked in, if you need further information or have any questions regarding your mid-stay clean(s) simply give us a call.

Extra in Room Supplies

We are pleased to offer you additional in room supplies during your stay at no extra cost.

Simply complete our form by using the QR code on your registration card or the back of your entrance door to place an order.  Our team will bring the supplies to you as soon as possible.

Additional supplies include but are not limited to; Towels, Toilet paper, Tissues, Tea, Coffee, Dish Soap, Dish Cloths & Towels.

Maintenance Information

All units are thoroughly checked prior to your arrival, however should unexpected maintenance issues occur during your stay we've got you covered!  Please use the QR code to report any small maintenance items right away and our in house maintenance team will be happy to assist you! Of course if you have a larger issue please call us as soon as possible. 


Recycling Guide

Be Water Wise

Big White Ski Resort is home to some of the cleanest and freshest water in the entire world, and we need your help to ensure it stays that!

Water Wide Guide & Tips



Condominiums, White Crystal Inn & Chateau Big White                                   250.491.6177

Inn at Big White                                                                                               250.491.0221

Sundance Resort                                                                                             250.491.3272


Service Fee

The Service Fee is a one-time fee applied to all  bookings, covering all services provided by Big White Central Reservations, including but no limited to; housekeeping, reservations and 24-hour front desk services

  • Personal, pre-arrival services provided by your local Big white experts. Package your lift tickets & airport shuttle for complete convenience - one call does it all!
  • Flight bookings within North America and now from Brisbane and Sydney, Australia
  • Need to amend your booking?  We are available Monday to Friday in the off season and 7 days a week during the winter season and always happy to help
  • First timer or want to improve your skiing or boarding?  We provide a Group Lesson Guarantee for everyone booked by October 22, 2023
  • 24 Hour Front Desk Team dedicated to making you stay as comfortable and enjoyable as possible
  • Additional in room supplies delivered to your room on request
  • High Speed WiFi
  • TELUS Optik TV Services
  • Assigned parking at your unit PLUS unlimited additional vehicles park FREE at Happy Valley
  • Should the unexpected happed during your stay, we have you covered with our in house maintenance team starting by

We are here to assist you!

See you on the slopes and enjoy your stay!




Book with Confidence

Big White Central Reservations is committed to provide you with outstanding customer service, great value, health & safety best practices, and the inside scoop on everything Big White!

Added Value

Free Parking
Free Ski Storage
Free Wifi
Free In Room Tea & Coffee on Arrival
Free Weekly Events & Activities

➤ What you Need to Know

➤ Booking and Cancellation Policies
24 Hour Check In & In Resort Assistance
Minimum Night & Age Policies Apply
A credit card pre-authorization will be required on check in
All bookings are subject to a Service Fee

Many Ways to Book

Call Direct: 250-765-8888
Call Toll Free: North America: 1-800-663-2772
Australia: 0011-800-2449-4483 (charges may apply)
New Zealand: 00-800-2449-4483
United Kingdom: 00-800-2449-4483

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