Central Reservations Commitment to Cleanliness

Our Commitment to Cleanliness

We take standards for hygiene and cleanliness very seriously and are taking additional steps to ensure the safety of our guests and team members. Our resort is continuing to ensure that we meet the latest guidelines on hygiene and cleaning. Our health and safety measures include everything from handwashing hygiene and cleaning product specifications to guest room and common area cleaning procedures.

Cleaning Products and Protocols

Our resort uses cleaning products and protocols which are effective against viruses, including:

• Guest Rooms: Hotels use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
• Public Spaces: The resort has increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators and elevator buttons, door handles, public bathrooms and even room keys.
• Back of House: In the spaces “behind the scenes,” we are increasing the frequency of cleaning and focusing on high-touch areas like entrances, locker rooms, laundry rooms and offices.

Pre-Arrival Clean, Check and Disinfect

• Full check by a Housekeeping Supervisor
• Final clean and disinfect

Minimal Contact Service for In Room Amenities

• Stay-over service; at this time in order to reduce the number of interactions between staff and guests we will only be providing a stay-over clean for stays of 10 nights or longer, on the 7th day.
• In room amenities can be requested by calling the Front Desk and they will be delivered to your door. Items include; coffee, tea, extra towels, paper products and more.

Removal of Non-Essential Items from Units

• To minimize the number of touch points in units, non-essential items will be removed.

Ballistic Virus Sprayers

• Bacteria killing products to ensure the safety of our guests and teams.

Staff Health, Safety and Knowledge

Resort staff and their own health, safety and knowledge are essential to an effective cleaning program. Here are some ways we’re supporting them:

• Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
• Masks: Our team members will be wearing masks, at Big White Ski Resort masks are mandatory in all public spaces, buildings, lift lines, and in the Village Centre.
• Ongoing Training: In addition to training on housekeeping and hygiene protocols, staff are also completing enhanced COVID-19 awareness training.
• Stay Home: Staff are instructed to stay home if they have any signs of illness, no matter how mild.

PPE for All Team Members Entering Units

• For your protection our teams will all be provided with Personal Protective Equipment including masks, gloves, hand sanitizer and disinfecting spray.
• Staff will be certified in World Health Organization COVID-19 PPE Training.
• All health and safety guidelines will be followed for usage and disposal.