Passholder Benefits

Show Your Pass for Big Savings!

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Save 10% on Food

Valid at Happy Valley Cafeteria and Sk8ers Bistro

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Up to 15% Off Ski, Boards, Boots, Bindings & Accessories, Apparel & Outerwear

Receive discounts off regular price items all season long – 15% off soft-goods and 10% off hard-goods from Ski Dazzle, The Village Rider, Dizzy’s Ski Shop, Envy and Down Under.
Shop today at Big White’s retail stores for momentous of your time on the mountain.

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Bring a Friend Lift Tickets

Bring a friend and receive 25% off a day or afternoon lift ticket. Guest must be accompanied by a season pass holder. Limit of 4 per season pass holder. Not applicable for Tot season passes.

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25% Off Mega Snowcoaster Tube Park

Valid during the Mega Snowcoaster Tube Park season.

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FREE Night Skiing

Ski under the bright lights on the Bullet Express, Plaza Quad and TELUS Park Chairs when available.
Save 15% on Ski & Snowboard Lessons
Receive a 15% discount on group and private lessons with the Big White Ski & Board School. Cannot be combined with any other offer.

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15% Off Ski & Snowboard Rentals

Leave your gear at homes and give ours a try! Receive 15% off all ski and snowboard rentals including high performance equipment.  

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Save 15% on Ski & Snowboard Repairs

Damaged your skies or snowboard or just need a tune up? 15% off repairs from the Big White Repair  Shop located in the basement of the Village Centre Mall. Valid for personal use only.

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Exclusive Accommodation Deals

Receive a 10% discount on accommodation when booking with Big White Central Reservations. Book within 72 hours of arrival and receive 20% off, plus exclusive accommodation offers all season long.

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Reciprocal Resort Deals

Save up to 25% off on lift tickets with various resorts throughout BC, AB and select US areas.

Club 65 Members

In addition to the regular season pass discounts and benefits, season pass holders aged 65+ will also receive:

FREE Regular Coffee

Start your ski day right and enjoy a steaming cup of joe at Happy Valley Day Lodge. One coffee per day.

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FREE Masters Monday Ski Lesson

Open to everyone age fifty or older this program includes a 2 hour group lesson at any level from complete beginner to expert rider, as well as a fantastic gourmet lunch prepared by our expert chef at the Kettle Valley Steak House, and a glass of wine to round off the morning! Additional Masters Mondays Lessons only $49.

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FREE High Performance Rentals

Take a day to try out high performance skis or a snowboard from our Rental Shop. One day rental, one rental per season.

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FREE Ski or Snowboard Equipment Check

Come in before December 20th and let the Ski Dazzle Repair Shop check your skis or snowboard. Also receive one FREE mini tune up. Valid for one set of equipment only, must be redeemed prior to December 20th.

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Save an Additional 5% on Food

Receive a combined 15% off Food at the Happy Valley Cafeteria.

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$25 Discount at Ski Dazzle

Receive a one-time special $25 discount with a purchase of $100 or more (excluding tax) at Ski Dazzle. Discount cannot be combined with any other offers.

Student Pass Eligibility

In order to purchase a season pass at the student rate you must meet the following criteria:

• You must be a full-time post-secondary student 19 years or older, attending a recognized accredited college, university, local trade or business school within Canada or the United States.
• Co-op students and Apprentices are eligible as long as you are in school for at least 8 weeks during the fall & winter semesters and must present a letter from your school's administration office stating the period you are in school.

* Full-time is defined as taking 3 or more courses for both the fall & winter semesters, and attending a brick & mortar or virtual campus.
* A list of Canadian accredited colleges or universities can be found here.

Local trade or business schools include:

• CDI
• Vancouver Community College
• Digital Art School
• BCIT
• Okanagan College

To pick up your pass, you must present all of the following documentation:

• Co-op or Apprenticeship documentation if applicable
• A copy of your current course curriculum/registration showing dates and times for classes with your name & student ID printed on it
• Statement showing payment/partial payment of your course fees and your student number. *this does not include your minimal registration fee and must show a significant payment toward your registered course fee tuition
• Valid government picture ID such as; driver’s license, passport or B.C. ID

*Failure to provide the above documentation will result in an increase to the current Adult Season Pass rate.

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 If you are a business interested in partnering with Big White Ski Resort, please contact guestservices@bigwhite.com for more information.

Frequently Asked Questions

Q: How do you define a family?
A: Family of 3 or more is defined as; a maximum of two adult parents and a minimum of one child between the ages of 6 and 18 living at the same residence or two children with a single parent. Families of 5 or more pay for the four eldest family members passes and the remaining passes are FREE*. Please note we require new pass holders to show proof of age and address when picking up their passes, even if they are part of an existing family.
    *All free passes are subject to a $25 processing fee.

Q: Do I need to sign a waiver this year?
A: Everyone will need to sign a new waiver in person this year, parents will need to sign for their children 18 years or younger.

Q: Do I need a new photo?
A: Yes, everyone will need a new photo this season before we can print your season pass.

Q: What are your office hours?
A: Kelowna Head Office: Monday to Friday 8am - 4:30pm, closed 12pm-12:30pm for lunch.

Q: Where do I pick up my pass?
A: You can pick up your pass at our Kelowna office year-round at 1894 Ambrosi Rd from 8:00am to 4:30pm Monday through Friday. You may also pick up your pass from the main ticket office in the Village Centre Mall at Big White from opening day through the season. Tentative opening date is December 1st, 2012 but if snow permits, we will open early, so your pass will be available from opening day.

Q: I am on a payment plan, when can I pick up my pass?
A: You may pick up your pass once all payments have been received from your credit card or chequing account. We will not be able to give your season pass until all payments have been made.

Q: I have purchased my pass online, where can I pick up my pass?
A: If you have purchased a pass online by signing into your previous account and we have a current picture on file taken after July 1st, 2012, we will print & mail your pass. If not, you can pick it up at our 1894 Ambrosi Rd Kelowna office and at the main ticket office on mountain once the season starts.

Q: How can I purchase a student pass?
A: Student passes can be purchased online, over the phone at 250.491.6262, in person at the Ambrosi Rd office as well as from the main ticket office in the Village Centre Mall once it is open for the season.

Q: What do I need to show to collect my student pass?
A: You will need to show your Co-op or Apprenticeship documentation if applicable.
- A copy of your current course curriculum/registration showing dates and times for classes with your name &
  student ID printed on it for both Fall and Winter semesters.
- Your tuition statement showing full or partial payment of your course fees with your student number on it.
- Valid government picture ID such as; driver’s license, passport or B.C. ID.

*This does not include your acceptance letter or minimal registration fee and must show a significant payment toward your registered course fee tuition.

Refundable Pass Option

The refundable pass option provides you the assurance of a partial refund as outlined below:

• Without purchasing the refundable pass option, passes are non-refundable under any circumstances.
• The price of the refundable option is $25 for individual pass holders or $75 for a family.
• The refundable pass option is only available when purchased concurrently with your seasons pass.
• Big White Ski Resort will refund the cost of the seasons pass if you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
• Big White Ski Resort will refund the cost of the Seasons Pass if your employer transfers you, making it necessary to move your residence outside a 200km radius form the resort, provided that the date of transfer is at least 45 days after the purchase of the seasons pass. (Okanagan residents only)
• If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to injury or sickness, he or she is entitled to a refund. The refund is limited to one additional claimant.
• The refund option does not cover: non-participation caused by or contributed to by intentional self-injury; non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized; non-participation due to normal pregnancy; or any injury or sickness that does not prevent the participation of skiing.
• If you need to request a refund, we must receive your written request within 15 days of non-participation. We will not accept refund requests after April 1st.
• When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.
• In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation.
• All refunds subject to Big White Resort Ltd.'s discretion and approval.
• Big White Ski Resort Ltd.'s interpretation of the above conditions is final.

Season Pass Refund Schedule

From opening day	No uses	1-4 uses	5-9 uses	10+ uses
< 30 days into ski season	100%	100% (less a $50 admin fee)	50%	no refund
31-60 days	70%	70%	35%	no refund
61-90 days	40%	40%	20%	no refund
90+ days	no refund	no refund	no refund	no refund

Guest Photos