2021/22 Standard Booking & Cancellation Policies

2021/2022 Winter Season opens November 25, 2021
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Big White Central Reservations - Booking and Cancellation Policies

Reservations Made Prior to August 1, 2021:

* At the time of booking, Big White Central Reservations requires a deposit to confirm the booking. 
Bookings of up to 14 Nights: The deposit is the first night's rack accommodation cost before taxes
Bookings of 15 nights or more: The deposit is 25% of the total accommodation charge before taxes

* You have 10 days from the date of booking to cancel the reservation at no penalty. The deposit paid will be refunded. E.g: If you make a booking on May 15, 2021, you have until May 25, 2021 to cancel and receive your deposit back.

* After 10 days from the date of booking and up to August 1, 2021, a $100 non-refundable service fee will be retained on all cancellations for any reason. The remainder of your deposit will be refunded.

* From August 1, 2021, and up to 30 days prior to arrival, the deposit is non-refundable should you cancel.

Exception for fully vaccinated guests*, your deposit is refundable (less a $100 non-refundable service fee) should government travel restrictions, border closures or quarantine requirements be in place which prevent you from traveling to Big White Ski Resort. (*for all eligible guests).

Big White Central Reservations refunds are NOT eligible for:

  • Denied entry to Canada or British Columbia as requirements not met
  • Denied departure from Country or Province of Origin as requirements not met
  • Guests that are eligible but have chosen not to be vaccinated and cannot travel for any reason

* Final payment for the accommodation, airport transfers and all other activities and services is due 30 days prior to arrival.  Should you cancel your reservation within 30 days of arrival, there is no refund on the accommodation portion of your booking.

Reservations Made from August 1, 2021 & up to 41 Days Prior to Arrival:

* At the time of booking, Big White Central Reservations requires a deposit to confirm the booking. 
Bookings of up to 14 Nights: The deposit is the first night's rack accommodation cost before taxes
Bookings of 15 nights or more: The deposit is 25% of the total accommodation charge before taxes

* You have 10 days from the date of booking to cancel the reservation at no penalty. The deposit paid will be refunded E.g: if you make a booking on August 15, 2021, you have until August 25, 2021, to cancel and receive your deposit back.

* After 10 days from the date of booking and up to 30 days prior to arrival, the deposit is non-refundable should you cancel. 

Exception for fully vaccinated guests*, your deposit is refundable (less a $100 non-refundable service fee) should government travel restrictions, border closures or quarantine requirements be in place which prevent you from traveling to Big White Ski Resort. (*for all eligible guests).

Big White Central Reservations refunds are NOT eligible for:

  • Denied entry to Canada or British Columbia as requirements not met
  • Denied departure from Country or Province of Origin as requirements not met
  • Guests that are eligible but have chosen not to be vaccinated and cannot travel for any reason

* Final payment for the accommodation, airport transfers and all other activities and services is due 30 days prior to arrival.  Should you cancel your reservation within 30 days of arrival, there is no refund on the accommodation portion of your booking.

Reservations Made between 40 & 30 Days of Arrival:

* At the time of booking, Big White Central Reservations requires a deposit to confirm the booking. 
Bookings of up to 14 Nights: The deposit is the first night's rack accommodation cost before taxes
Bookings of 15 nights or more: The deposit is 25% of the total accommodation charge before taxes

* From the date of booking, you have up to 30 days prior to your arrival to cancel the reservation at no penalty. The deposit paid will be refunded E.g: if you make a booking on December 10, 2021, and will be arriving on January 15, 2022, you have up to December 16, 2021 to cancel and receive your deposit back.

* Final payment for the accommodation, airport transfers and all other activities and services is due 30 days prior to arrival. Should you cancel your reservation within 30 days of arrival, there is no refund on the accommodation portion of your booking.

Reservations made between 30 & 3 Days of Arrival:

* At the time of booking, Big White Central Reservations requires full payment to confirm the booking.  This includes all charges for accommodation, airport transfers and all other activities and services.

* From the date of the original booking, you have 24 hours to cancel the reservation without penalty.  After the 24 hours, full payment for the accommodation is non-refundable should you cancel.

Reservations made within 3 Days (72 Hours) of Arrival:

*At the time of booking, Big White Central Reservations requires full payment to confirm the booking.  This includes all charges for accommodation, airport transfers and all other activities and services.

*Within 3 days (72 hours) of arrival the full payment is non-refundable should you cancel.

All Reservations:

  • The $100 non-refundable service fee is per unit reserved.
  • The minimum age to rent a unit is 21 years old except Aspens which is 30 years old, Bullet Creek Cabins, and Towering Pines which is a minimum of 25 years old, Grizzly Lodge which is a minimum of 24 years old and Stonebridge Lodge which is a minimum of 23 years old (Each adult must be over the age of 23, except in a family group containing multiple generations of related individuals).
  • Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.  
  • No changes are permitted to your accommodation reservation within 30 days of arrival.
  • There is no refund for unused portions of your vacation.
  • Lift Tickets purchased with your accommodation cannot be cancelled, or amended within 7 days of arrival. 
  • Reservations made prior to September 1, 2021 are based on a required 5 night minimum in all condominiums/townhomes/cabins and a 3 night minimum in our main lodge at Sundance Resort & 3 hotel properties. Any change to the reservation, which decreases the stay to less than these minimums is deemed non-refundable and you will be charged for a minimum of 5 or 3 nights, whichever applies to your booking.
  • Reservations for December 19, 2021 - January 2, 2022 inclusive are based on a required 5 night minimum in all condominiums, townhomes and cabins and a 3 night minimum in our main lodge at Sundance Resort & 3 hotel properties. Any change to the reservation, which decreases the stay to less than these minimums is deemed non-refundable and you will be charged for a minimum of 5 or 3 nights, whichever applies to your booking.
  • Reservations for February 18 - 20, 2022 and March 11 - 19, 2022 inclusive, are based on a required 3 night minimum in all properties.  Any change to the reservation, which decreases the stay to less than 3 nights, is deemed non-refundable and you will be charged for a minimum of 3 nights.
  • This reservation cannot be changed to any special or package which may become available after your booking has been confirmed.

Ground Transportation

  • From the date of the original booking, you will be able to cancel your ground transportation reservation without penalty up to 72 hours prior to arrival date and/or departure date.  Within the 72 hours, the full payment for the booking is non-refundable should you cancel and changes are not permitted.
  • Pets are not permitted on the shuttles with the exception of registered service dogs.

Trip Cancellation Insurance:

It is highly recommended that you purchase travel insurance.  Big White Central Reservations has partnered with TuGo for all your travel insurance needs.  For more information click here.

Confirmations:

To ensure your holiday has been booked accurately, we ask that you carefully review your confirmation to ensure the following information is correct:       

  • Dates of Travel
  • Location of your accommodation and room type
  • Airport Transfers
  • Additional Activities and Services

If there are any details that are not correct, please contact us as soon as possible to make the appropriate changes.

We encourage you to view photos of your accommodation on our website at www.bigwhite.com

If you have any questions regarding our booking, cancellation or deposit policies please contact us at

1800 663 2772 or 250 765 8888 or by email at cenres@bigwhite.com

 

Thank you for booking with Central Reservations and we look forward to seeing you on the slopes!

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