From Check-In to Check-Out – Staying (Safe) with Big White Central Reservations

Posted On: October 07, 2020 |
Big White Ski Resort and Big White Central Reservations is committed to making our guests feel safe and comfortable from the moment they arrive at the resort, to when they lay their heads down at night to catch some Z’s after a long day on the slopes – and for those flying in from out of town, from the moment they are picked up by our airport shuttle!

Guests arriving by plane will be greeted at Kelowna International Airport by our friendly shuttle bus driver. Masks are mandatory on all shuttle buses, including for the driver. We are taking extra precautions and adding a plexi-glass divider to separate the driver and our guests.

Upon check-in, we are requesting that only one member of your party enters the front desk area. We have decals placed on the floor for ease of social distancing and be aware that we are staggering our check-ins beginning at noon to reduce crowding. Plexi-glass dividers are in place at our counters, and all pens, keys, credit terminals, and other touch points will be sanitized with each use.

“Our team has spent a lot of time educating ourselves on the guidelines and recommendations outlined by the province as well as Interior Health,” says Lori Garrett, Hotels Division Manager at Big White Ski Resort. “We are confident in our commitment to cleanliness for all guests and staff.”

While we are unable to offer stay-over cleans within units, guests are welcome to request clean towels, sheets and new toiletries throughout their stay. Each room will undergo a rigorous cleaning protocol between guests.

staff fogging a room

After each room has been cleaned, a Housekeeping Supervisor will further disinfect using a product called Storm Ballistic Virus Killer – an electrostatic sprayer. Once the deep clean is complete, staff will place a seal on the door (see below), and no one will be allowed access until the next guest arrives. 

“Our cleaning, sanitizing and disinfecting procedures are very thorough and precise,” Garrett explains. “A guest can be reassured knowing that our commitment to cleanliness has been achieved in each and every room with our assurance seal that is placed on each door after it’s been thoroughly disinfected.”

Door seal

Sealing the door

STEP BY STEP – Deep Departure Clean

Kitchen & Utility Area Deep Clean

  • Both sides of entry door, cupboard doors, walls & shelves, drawers, handles, sink & faucets, garage & recycle containers
  • Oven, extractor hood, fridge & freezer, microwave, dishwasher, coffee machine, kettle, toaster, washer, dryer and any other appliances; inside and out, all knobs, door seals, under & behind fridge & freezer
  • Counters, tables, chairs & surfaces
  • Dishes & cutlery; removed from cupboards and drawers and washed
  • Kitchen linens in professional grade machines

Living & Dining Room Deep Clean

  • Both sides of entry doors, cupboard doors, walls & shelves, and handles
  • Fireplace, tables, chairs, coffee tables & chests, TVs & associated products, stereos, and remotes

Bedroom Deep Clean

  • Both sides or entry doors, cupboard doors, walls & shelves, and handles
  • Fireplaces, bedside tables, chairs, dressers, TVs & associated products, and remotes
  • Linens in professional grade machines

Bathroom Deep Clean

  • Both sides of entry doors, cupboard doors, walls & shelves, handles, towel racks, toilet paper holders, garbage containers, toilet brush and holder
  • Bathtub, shower, sink & faucets, toilet, vanity
  • Towel linens in professional grade machines

General Deep Clean

  • Windows, patio doors, tracks & ledges
  • Picture frames & glass
  • Light fittings, lamps, shades, switches & power points
  • Baseboard heaters, telephone, TVs & Optik boxes
  • Wash walls
  • BBQ & Hot Tub
  • Vacuum, move furniture and disinfect, move rugs & vacuum underneath plus vacuum rugs

Questions? Contact Central Reservations today at cenres@bigwhite.com or 250.765.8888 (Toll Free: 1-800-663-2772)

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