What To Know Before You Go

Before you leave home...

Accommodation bookings are easy with Big White’s Central Reservations, give them a call and they can recommend properties to suit your requirements.
Phone: 250.765.8888

Packing always seems tedious, but here are a few tips for packing for a holiday at Big White Ski Resort!

  • Ski gear and clothes (obviously, but did you remember your gloves, goggles & ski socks?)
  • Layers for skiing in and for going out to dinner in, it is very warm inside, but can get very cold out!
  • Camera, charger and memory cards
  • Cell phone and charger
  • Swimsuits (for the hot tub!)

Snow and fun is what you are coming for, but what will the weather be like while you are here? Well you can check our Forecast on our website.

Getting Here by bus or car, your trip will be smoother than ever with the recently upgraded Big White Road. Snow can be heavy on the highway. Please check weather conditions before you leave and be prepared. If renting a vehicle ask about all-wheel drive options for better handling in the snow. Better yet, hop on the shuttle buses (either from the airport or Greyhound Bus Station) and let someone else do the driving. If you are driving please ensure your vehicle is fitted with appropriate winter tires (with the snow flake icon) and check www.drivebc.ca for current road conditions. Always ensure you have a full tank of petrol before heading up to Big White, the last petrol station before Big White is located on Highway 33 in Black Mountain.

Grocery and liquor supplies are available at The Market at Big White, so you can shop when you arrive (and they will even provide free delivery), but should you like for someone else to do the shopping for you and have your groceries delivered for your arrival, check out www.vacationfoods.com.

When you arrive...

Parking at Happy Valley is nice and convenient if you are just visiting for the day. Car parking is free and it is located with easy walking access to the Gondola which will take you to the top of the village (you do not need a lift ticket to ride the gondola). Or park the Black Forest, you will be within a short walking distance of the lift.

Staying longer? If you booked through Central Reservations, you can drive up to their car park in the village and collect your keys to your condo.

The Village Centre Mall is the heart of Big White Ski Resort. You can’t miss it as it is the building with the Clock Tower! Fondly known as the VCM, this is your one stop to find out everything Big White has to offer! Open daily from 7:00am and late nights Tuesday to Saturday.

Information & Activities Desk is where you can book fun activities like dog sledding and horse sleigh rides! Our fantastic Activities Desk staff can be found just inside the door in the VCM and can also tell you about what’s happening during your stay with us, they can even recommend where to get the best steak on the mountain! You can call them on 250.491.6111 or stop in and say hello. Open from 8:00am each day.

Tickets desks are located in the VCM, Happy Valley Day Lodge, Black Forest Boot Change, Westridge and Ridge Day Lodge, all open from 8am so you have time to collect your lift ticket and get first chair! Check our Tickets page on the website for deals too – the cheapest tickets are available from the Sport Shops in Kelowna!

Lifts are open from 8:45am until 3:30pm (and later in the Spring), we have operate Night Skiing Tuesdays - Saturdays until 8:00pm!

Complimentary Snow Host Tours are available daily. Join one of our knowledgeable Snow Hosts for a free mountain tour to unlock the secrets of Big White. Snow Hosts meet daily in the village at 10:30am. There are also guided cross-country tours at 10:30am Thursday-Sunday. Please call the Concierge Desk on 250.491.6101 for more information.

Renting skis or snowboards? See the expert staff in our Rentals department on the main floor in the VCM to get set up in the latest and greatest gear. Open daily from 8:00am.

Lessons for skiing and snowboarding are available at different times of the day and can be booked at the Ski School Desk in the VCM. The Ski School Team will match you with an appropriate instructor to fine tune your skills or teach you the basics! Phone 250.491.6101.

Repairs, tune-ups and servicing is available in the Repair Shop, downstairs in the Village Centre Mall, Open from 8:30am daily.

Retail therapy is definitely available at Big White! With Big White Kids, Dizzy’s, Down Under Gift Shop, Envy Boutique, Ski Dazzle and Village Rider. Most open from 8:30am daily.

Restaurants, cafes and bars are the best places to unwind at the end of a long day on the slopes, and we have something to suit all tastes. Whether you like steak, tapas, are a vegetarian, need gluten free, or just crave a burger we can accommodate! See the Activities Desk for menus from each Restaurant on the mountain and they can even call ahead for you and book your reservation!

Grocery and liquor supplies are available at The Market at Big White, so if you feel like staying in and cooking dinner, they have everything you need.

Getting around the mountain is easy, with most accommodation being ski in / ski out. The Gondola runs from 7:45am to 10pm (and until 11pm on Fridays, Saturdays & Sundays). And for the holidays the On-Mountain Shuttle bus will also be running, see the schedule for details.

WIFI, share your latest ski video and powder photos quickly and easily with our free WIFI. Available in the Village Centre Mall, Happy Valley Day Lodge and TELUS Park! See the Activities Desk if you need a password.

Bathrooms, it’s the question everyone asks “Where are the washrooms?” They are located downstairs in the Village Centre Mall, in all the Day Lodges, and the restaurants on the mountain are even happy for you to stop in and use their facilities if you need to!

Enjoy your time at Big White Ski Resort, we thank you for choosing our mountain!