GST# 866112535 QST# 1202807956TQ0001
- WestJet flights can be changed or cancelled up until seventy-two (72) hours prior to flight departure.
- Within 24 hours of the original booking time, changes will only be subject to any difference in fare, and if cancelled, the full amount will be refunded to the original form of payment.
- After the 24 hour period, changes are subject to any upgrade in fare, and based on the type of fare being changed, may be subject to a fee of $50 CAD/US (plus tax) per person.
- After the 24 hour period, cancellations may be subject to a fee of $50 CAD/US (plus tax) per person depending on the type of fare being cancelled. Any remainder will be placed in a WestJet credit.
- Some promotional fares may have additional fare rules specified at the time of booking.
- Failure to show up for the first flight segment of a scheduled round trip or multisegment reservation will result in the cancellation of the return segment or remaining segments. The fare paid for these cancelled segments will be forfeited and compensation will not be issued.
Payments, fees, taxes and surcharges
- WestJet only accepts American Express, MasterCard and Visa for purchases of food, beverages or payperview movies/television programming onboard our aircraft.
- Domestic flights:
Airport Improvement Fees (AIF) and Passenger Facility Charge (PFC) are generally collected by WestJet at the time of booking.
GST/HST/QST Where applicable, these taxes are collected on flights and services provided in Canada. Generally where the travel originates in the United States or the journey includes an international origin or destination, flights/services will be zero rated.
Air Travellers Security Charge (ATSC) is generally collected on all flights originating in Canada (other than connecting flights). The charge can range from $7.12 CAD per chargeable enplanement, to a maximum of $25.91 CAD.
- Nav Canada/Insurance is collected on all flights. On U.S. originating flights, it is included in the base fare.
- For travel to and from the United States, the following taxes and fees may be added: U.S. International Tax, U.S. INS Fee, Passenger Facility Charge (PFC), U.S. September 11 Security Fee, the U.S. Transportation Tax, the U.S. Segment tax, and U.S Department of Agriculture APHIS fee (Animal and Plant Health Inspection Service).
- For international destinations, local governments and other authorities impose certain taxes and fees. Some of these charges are collected by WestJet at the time of booking; others may be collected by the authority upon arrival or departure at the airport.
Change and cancel credits
- WestJet change and cancel credits are valid for one (1) year after the date of creation, and are transferable.
- Credits are not accepted as a form of payment for travel on WestJet Vacations bookings or any WestJet flight connecting to a WestJet Vacations booking.
- Credits may be accepted as a form of payment on bookings made through a travel agent.
- Please confirm all details on how credits are handled by your travel agency prior to booking.
Identification and checkin information
- Flights within Canada Identification will be checked for guests 18 years of age and older. Infants require proof of age. Please check in at least 90 minutes before flight departure. Check in cutoff is 45 minutes prior.
- Flights to/from the United States All guests will need to meet entrance requirements at customs for identification and proof of citizenship. Please check in at least two (2) hours before flight departure. Check in cutoff is 60 minutes prior.
- Flights to/from international destinations – Please check in at least two (2) hours before flight departure, check in cutoff is 60 minutes prior.
- International visitors to the US from Visa Waiver Program countries are now able to obtain travel authorization online; for more information go to www.cbp.gov/esta.
- Guests are required to be through security and at their departure gate 30 minutes prior to the scheduled departure of their flight.
- Guests arriving at the gate less than 10 minutes prior to departure risk losing their reserved seat.
- Self serve checkin options can be found on www.westjet.com.
- All security restrictions are subject to change. For up to date information visit www.tc.gc.ca/ or www.catsaacsta.gc.ca.
- It is the guest’s responsibility to ensure they have the appropriate identification and travel documentation for their flight as WestJet is not responsible for denied entry.
Privacy Requirements of Government Authorities
Because of the nature of the airline industry, and concerns with respect to safety and security, there may be situations in which WestJet is required by legal authorities to collect, use or disclose personal information about you, particularly when you are traveling with us, without your knowledge or consent. Information that we are required to collect by any Canadian, U.S. or international government authorities, depending on your boarding location and destination, may include, as required by such authorities, your full name, date of birth, citizenship, gender, passport number and country of issuance, U.S. Visa number, Resident Alien card number, the means by which you paid for your flight, details as to how it was booked, and any other personal information collected by us as set out in this policy or as required by such government authority.
WestJet counter locations
Our counter locations at airports with large or multiple terminals are as follows:
- Calgary – Domestic – Concourse D; International/U.S. – Concourse C
- Edmonton – Central hall in the original terminal
- Quebec city – New terminal, main floor
- Toronto Pearson International, Terminal 3
- Vancouver – Domestic terminal, level 3
- Fort Lauderdale Hollywood International, Terminal 3
- Fort Myers Southwest Florida International, Midfield Terminal
- Honolulu – Main terminal, lobby 4 – international departures
- Kona – Main Terminal, counters are shared with “Go Airlines”
- Las Vegas McCarran International – Departures: Terminal 1; Arrivals: Terminal 1 or 2
- Lihue – checkin counters are outside
- Los Angeles LAX, Terminal 2
- Maui – Main Terminal
- Miami – Terminal E Upper level 2
- Newark – Terminal A
- Orlando international, Main Terminal; Section A
- Phoenix Sky Harbour, Terminal 4
- San Diego – Terminal 2
- San Francisco – International Terminal, Aisle 11
- Tampa Bay, International Terminal Red Side ‘Airside F’, North
- Bermuda – Main terminal – East wing international counter
- Cabo San Lucas Terminal 3
- Cancun – Terminal 2
- Nassau – Terminal A – Concourse 2
Rules of carriage & baggage information
- Carriage of passengers and goods on domestic flights (i.e. between, from and to points wholly within Canada) is subject to the applicable tariffs, conditions of carriage and related regulations available at the office of the carrier and at westjet.com.
- Carriage of passengers and goods on international flights (i.e. between, from and to points within Canada on the one hand and points outside of Canada on the other hand) may be subject to the provisions of International Treaties such as the Montreal Convention (1999) or the Warsaw Convention and its applicable amendments.
Checked baggage allowance
- WestJet’s free baggage allowance is one (1) bag per guest with a maximum weight of 23kg/50lb and not exceeding combined dimensions (length + width + height) of 157cm /62".
- For checked baggage in excess of the free baggage allowance or the weight/sizes outlined above, please visit westjet.com > Travel info > Checked baggage allowance. Please note: with the exception of golf clubs, oversized checked baggage is not permitted on flights to Montego Bay, Jamaica.
Carry on baggage allowance
1. WestJet allows each guest to bring two (2) carry on items with the exception of guests travelling to Montego Bay who are restricted to one (1) carry on item.
2. All items must fit into the sizing devices 1 item at 55 cm X 23 cm X 40 cm (21.5 in X 9 in X
15.5 in)" and 1 item at 43 cm X 16 cm X 33 cm (16.5 in X 6 in X 13 in) with a maximum weight of 10kg (22lb) per piece per person.
3. Security screening permits one clear, closed, resealable plastic bag with no more than 1 L (one quart) in capacity for liquids, aerosols and gels. These items must be in containers of 100 mL/90 g (3.4 oz.) or smaller, and fit within your carry on baggage allowance.
4. Please visit catsa.gc.ca for items permitted and nonpermitted through security, or call 1 800 OCanada for more information. For safety reasons, WestJet restricts certain items onboard our aircraft. Please see our restricted items web page for more information.
- In the carriage of baggage on domestic flights, the liability of WestJet is limited to 1,131 Special Drawing Rights ("SDRs") per person per incident, except for mobility aids, unless the passenger at the time of presenting such baggage or goods for transportation, has declared a higher value and paid an additional charge in accordance with the applicable tariff and conditions of carriage.
- A complaint of any loss or damage to luggage must be in writing and must be made within seven days of your arrival.
Notice of incorporated terms
- Foreign air transportation to be provided by WestJet to or from points in the U.S. (including its overseas territories and possessions) is subject to the individual terms and conditions specified in WestJet's Transborder Tariff which is hereby incorporated by reference.
- Other carriers on which you may be ticketed may have different conditions of contract. Incorporated terms may include, but are not limited to:
- 1. Limits on liability for personal injury or death.
- 2. Limits for liability for baggage, including fragile or perishable goods, and availability of excess valuation coverage.
- 3. Claim restrictions, including time periods within which a passenger must file a claim or bring an action against the air carrier.
- 4. Rules on reconfirmation of reservations, checkin times, and refusal to carry.
- 5. Rights of the air carrier and limits on liability for delay or failure to perform service, including
- schedule changes, substitution of alternate air carriers or aircraft, and rerouting.
- 6. Rights of the air carrier to change terms of the contract.
Advice to international passengers on limitations of liability
Passengers embarking upon a journey involving an ultimate destination or a stop in a country other than the country of departure are advised that the provisions of an International Treaty known as the Warsaw Convention and its amendments may be applicable to their entire journey including the portion entirely within the countries of departure and destination. The Convention governs and in most case limits the liability of carriers to passengers for death or personal injury to approximately 100,000 SDRs. Additional protection can usually be obtained by purchasing insurance from a private company, such insurance is not affected by any limitation of the carrier's liability under the Warsaw Convention. For further information please consult your airline or insurance company representative.
Notice of baggage liability limitations
For most international travel (including domestic portions of international journeys) liability for loss, delay, or damage to baggage is limited to 1,131 SDRs per incident per passenger unless a higher value is declared in advance and additional charges are paid. Further information may be obtained from the carrier.
Notice overbooking of flights
- If the flight is overbooked, no one will be denied a seat until airline personnel first ask for volunteers willing to give up their reservation in exchange for a payment of the airline's choosing.
- If there are not enough volunteers the airline will deny boarding to other persons in accordance with its particular boarding priority. With few exceptions persons denied boarding involuntarily are entitled to compensation. The complete rules for the payment of compensation and each airline's boarding priorities are available at all airport ticket counter and boarding locations. Some airlines do not apply these consumer protections to travel from some foreign countries, although other consumer protections may be available. Check with your airline or your travel agent.
Terms and conditions of carriage may differ on other airlines; it is important to familiarize yourself with the terms and conditions of the airline operating the flight.
Effective July 28, 2011