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BIG WHITE CENTRAL RESERVATIONS - BOOKING AND CANCELLATION POLICIES

RESERVATIONS MADE OUTSIDE 41 DAYS OF ARRIVAL:

* At the time of booking, Big White Central Reservations requires a deposit to confirm the booking.  The deposit is equivalent to the rate of the first nights accommodation or $100.00, whichever is greater.

* From the date of the original booking, you have 10 days to cancel the reservation without penalty. (Eg: if you book your reservation August 10th you have up to August 20th to cancel).  After 10 days, the deposit is non-refundable should you cancel.

* Final payment for the accommodation, lift passes, lessons and rentals is due 30 days prior to arrival.  Should you cancel your reservation within 30 days of arrival, there is no refund on the accommodation portion of your booking.

RESERVATIONS MADE BETWEEN 40 & 30 DAYS OF ARRIVAL:

* At the time of booking, Big White Central Reservations requires a deposit to confirm the booking.  The deposit is equivalent to the rate of the first nights accommodation or $100.00, whichever is greater.

* From the date of the original booking, you have up to 30 days prior to your arrival to cancel the reservation without penalty. (Eg: if you make your reservation December 10th and will be arriving on January 15th you have up to December 16th to cancel).  If you cancel on or before 30 days prior, your full deposit will be refunded.

* Final payment for the accommodation, lift passes, lessons and rentals is due 30 days prior to arrival.  Should you cancel your reservation within 30 days of arrival, there is no refund on the accommodation portion of your booking.

RESERVATIONS MADE BETWEEN 30 & 3 DAYS OF ARRIVAL:

* At the time of booking, Big White Central Reservations requires full payment to confirm the booking.  This includes all charges for accommodation, lift passes, lessons, rentals and transfers.

* From the date of the original booking, you have 24 hours to cancel the reservation without penalty.  After the 24hrs, full payment for the accommodation is non refundable should you cancel.

RESERVATIONS MADE WITHIN 3 DAYS (72 HOURS) OF ARRIVAL:

*At the time of booking, Big White Central Reservations requires full payment to confirm the booking.  This includes all charges for accommodation, lift passes, lessons, rentals and transfers.

*Within 3 days (72 hours) of arrival the full payment is non-refundable should you cancel.

ALL RESERVATIONS:

  • The minimum age to rent a unit is 21 years old except Bullet Creek Cabins and Towering Pines which is a minimum of 25 years old.
  • Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge or $100, whichever is the greater per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.  
  • Big White Central Reservations does not allow guests to move or change accommodation within 30 days of arrival.
  • All lift passes, lessons and rentals are non refundable within 72 hours of arrival.
  • There is no refund for unused portions of your vacation
  • Reservations made prior to October 1, 2015 are based on a required 5 night minimum.  Any changes to the reservation, which decreases the stay to less than 5 nights, is deemed non-refundable and you will be charged for a minimum of 5 nights.
  • Reservations from December 27 - January 2 inclusive, are based on a required 5 night minimum (except Inn at Big White ONLY – 3 night minimum).  Any changes to the reservation, which decreases the stay to less than 5 nights, is deemed non-refundable and you will be charged for a minimum of 5 nights.
  • This reservation cannot be changed to any special or package which may become available after your cancellation period has passed.

GROUND TRANSPORTATION

  • From the date of the original booking, you will be able to cancel the reservation without penalty up to 72 hours prior to arrival date and/or departure date.  Within the 72 hours, the full payment for the booking is non-refundable should you cancel and changes are not permitted.

WESTJET AIR BOOKED WITH BIG WHITE CENTRAL RESERVATIONS

Domestic and Transborder (USA)

  • Full payment including all taxes and surcharges is required at the time of booking.
  • Within 24 hours of the original booking time, changes will only be subject to any difference in fare, and if cancelled, the full amount will be refunded to the original form of payment.
  • After the 24 hour period, changes maybe subject to any upgrade in fare, and based on the type of fare being changed, may be subject to a fee of $100- $125 CAD/US (plus tax) per person.  Cancellations may be subject to a fee $100 -$125 CAD/US (plus tax) per person depending on the type of fare being cancelled. Any remainder will be given as a credit.
  • Cancellations up to 8 days prior to departure are subject to a $100-$125 CAD/US (plus tax) per person per direction for all cancelled seats
  • For cancellations made within 7 days prior to your departure all funds are non-refundable and non-creditable 

TRIP CANCELLATION INSURANCE

We encourage all guests to purchase Trip Cancellation Insurance.  This insurance can be bought within 48 hours of making your reservation.  If you have missed this deadline and are interested in purchasing this insurance please contact Big White Central Reservations.

CONFIRMATIONS

To ensure your holiday has been booked accurately, we ask that you carefully review your confirmation to ensure the following information is correct:       

*Dates of Travel

*Location of your accommodation and room type

*Additional activities such as lift passes, airport transfers, rentals etc.

If there are any details which are not correct, please contact us as soon as possible to make the appropriate changes.

 We encourage you to view photos of your accommodation on our website at www.bigwhite.com

If you have any questions regarding our booking cancellation or deposit policies please contact us at

1800 663 2772 or 250 765 8888 or by email at cenres@bigwhite.com

 

Thank you for booking with Central Reservations and we look forward to seeing you this season!