Thank you for purchasing you 2011/2012 Big White Season Pass!
If you have paid in full for your season pass and have not picked it up yet, you may pick up your season pass at our 1894 Ambrosi Road Kelowna office, Monday through Friday, 8am to 4:30pm, or at the mountain at the Village Centre Mall tickets counter. Remember to bring identification. Waivers must be completed before processing.
To purchase your Big White Season Pass, please call 250.491.6262 or toll free on 1.888.663.6882.
*Notice of Town Hall Meeting For Season Pass Holders*
You Asked For It & We Listened:
NEW Club 65 for Pass Holders Aged 65+ - All of our 65 plus members will be in the new Club 65 and receive their very own benefits. Members of our Club 65 will receive FREE coffee daily, extra discounts on food, FREE 50+ Lesson, FREE Tune Up, FREE High Performance Rental, and many more exclusive discounts.
NEW Extended Season - Big White had excellent skiing conditions right to the end of last season and due to customer feedback, we are thrilled to have extended our 2011/2012 season to April 15th, 2012 to give you, our season pass holders, an extra week to hit the slopes!
Big White Bucket List 2011/2012
Up at Big White, we all have our favorite things we love to do, and we want to share them with you. We’ve created a bucket list of Big White activities from climbing the ice tower, to Gunbarrel Coffees, to skiing the Cliff. If you can do everything on the bucket list by April 8th, you can enter to win a Big White season pass for the 2012/2013 season!
Pick up the bucket list from the activities desk in the Village Centre Mall starting January 29th or click the list below to download it and start checking those tasks off!
You must have a picture taken of yourself doing each task on the list to prove you have completed the entire list. All photos must have been taken this season at Big White. Print off the pictures and bring them to the activities desk with your name and phone number by April 8th to be entered to win the Big White season pass for the 2012/2013 season. We will do the draw on April 15th, closing day.
Click here to print of the bucket list and get started!
Passholder Deals
Hotel Rooms from $104 
Amazing midweek deals for pass holders – 25% off!
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
The Big White Quickie
1 Night Stay Deals
Can't take time off or make it for the weekend, try our Seasons Pass Holder Quickie - stay one night and save!
Big White's Quickie has savings of 15% on your one night accommodation.
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
4 for 3 - FREE Accommodation!
Seasons Pass Holder's 4 for 3 special. Stay 3 nights in select Big White Central Reservations accommodation and your 4th night is on us absolutely FREE!
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
Mid Season Pass Holder Accommodations
20% off for passholders during February and March, come up and stay on mountain!
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
Sundance Resort 40% Off Within 48 Hours!
Season passholders save 40% off accommodation at SunDance Resort when booking within 48 hours of arrival for the rest of the season!
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
Big White's Biggest Ski Week Deal for Passholders
How do you turn 5 days into a week? With Big White's 7 for 5 deal, it's easy! Book 5 nights of accommodation and we'll give you 2 more nights FREE!
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
Pass Holder Accommodation Discount
Seasons Pass Holders receive up to 20% discount on accommodation bookings with Big White Central Reservations.
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
Big White TV Offer
75 channels (19 HD), 130 music stations, access to movies-on-demand and pay-per-view, all for only $549.95 for the entire year.
To book call Big White Central Reservations at 1.800.663.2772 (local 250.765.8888) or email cenres@bigwhite.com.
Pass Holder Benefits
- FREE night skiing (when available). Ski all evening on the Bullet Express, Plaza Quad and TELUS Park Chairs.
- 2 x 25% Off day lift tickets for a guest when accompanied by a seasons pass holder (not applicable for Tot season passes).
- 25% Off Tubing & Skating tickets.
- 15% Off Group and Private lessons with the Big White Ski & Board School.
- 15% Off Rentals from the Big White Rental Shop.
- 15% Off Repairs from the Big White Repair Shop.
- 10% Off accommodation with Big White Central Reservations and Silver Star Holidays. Book within 72 hours of arrival and receive 20% off, plus exclusive accommodation offers all season long.
- 15% Off on all regularly priced soft-goods at Ski Dazzle, The Village Rider, Dizzy's Ski Shop, Envy, and Down Under.
- 10% Off on all regularly priced hard-goods at Ski Dazzle, The Village Rider, Dizzy's Ski Shop, Envy, and Down Under.
- 10% Off at Happy Valley Cafeteria & Sk8ers Bistro.
- Up to 25% off discounted on lift tickets with various resorts throughout BC, AB and select US areas.
NEW Club 65 Members
In addition to the regular season pass discounts and benefits listed above, season pass holders aged 65+ will also receive:
- FREE regular coffee at Happy Valley (one coffee per day)
- FREE 50+ lesson (one lesson per season)
- FREE High Performance rental at the Big White Rental Shop (one rental per season)
- FREE equipment check and tune up from the Ski Dazzle Repair Shop (valid pre-Christmas only)
- Additional 5% discount on food at the Happy Valley Cafeteria
- $25 off with a purchase of $100 or more at Ski Dazzle
- Many more exclusive specials throughout the season!
Discounts for Dual Mountain & Silver Star Season Pass Holders
- 25% off scenic chairlift rides all summer!
- 10% off at The Saloon @ Silver Star
CLUB 65
NEW Club 65 Members
In addition to the regular season pass discounts and benefits listed above, season pass holders aged 65+ will also receive:
- FREE regular coffee at Happy Valley (one coffee per day)
- FREE 50+ lesson (one lesson per season, Mondays only)
- FREE High Performance rental at the Big White Rental Shop (one rental per season)
- FREE equipment check and tune up from the Ski Dazzle Repair Shop (valid pre-Christmas only)
- Additional 5% discount on food at the Happy Valley Cafeteria
- $25 off with a purchase of $100 or more at Ski Dazzle
- Many more exclusive specials throughout the season!
Student Pass Eligibility
In order to purchase a season pass at the student rate you must meet the following criteria:
- You must be a full-time post-secondary student 19 years or older, attending a recognized accredited college, university, local trade or business school within Canada or the United States.
- Co-op students and Apprentices are eligible as long as you are in school for at least 8 weeks during the fall & winter semesters and must present a letter from your school's administration office stating the period you are in school.
* Full-time is defined as taking 3 or more courses for both the fall & winter semesters, and attending a brick & mortar or virtual campus.
* A list of Canadian accredited colleges or universities can be found here: http://www.eduers.com/University/accredited/canada.html .
Local trade or business schools include:
- CDI
- Vancouver Community College
- Digital Art School
- BCIT
- Okanagan College
To pick up your pass, you must present all of the following documentation:
- Co-op or Apprenticeship documentation if applicable
- A copy of your current course curriculum/registration showing dates and times for classes with your name & student ID printed on it
- Statement showing payment/partial payment of your course fees and your student number. *this does not include your minimal registration fee and must show a significant payment toward your registered course fee tuition
- Valid government picture ID such as; driver’s license, passport or B.C. ID
*Failure to provide the above documentation will result in an increase to the current Adult Season Pass rate.
Contact Us
Kelowna Season Pass Office
Address: 1894 Ambrosi Road, Kelowna
View Google Map
Direct Line: 250.491.6262
Toll Free: 1.888.663.6882
Email: tickets@bigwhite.com
Refundable Pass Option
The refundable pass option provides you the assurance of a partial refund as outlined below:
- Without purchasing the refundable pass option, passes are non-refundable under any circumstances.
- The price of the refundable option is $25 for individual pass holders or $75 for a family.
- The refundable pass option is only available when purchased concurrently with your seasons pass.
- Big White/Silver Star will refund the cost of the seasons pass if you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
- Big White/Silver Star will refund the cost of the Seasons Pass if your employer transfers you, making it necessary to move your residence outside a 200km radius form the resort, provided that the date of transfer is at least 45 days after the purchase of the seasons pass. (Okanagan residents only)
- If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to injury or sickness, he or she is entitled to a refund. The refund is limited to one additional claimant.
- The refund option does not cover: non-participation caused by or contributed to by intentional self-injury; non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized; non-participation due to normal pregnancy; or any injury or sickness that does not prevent the participation of skiing.
- If you need to request a refund, we must receive your written request within 15 days of non-participation. We will not accept refund requests after April 1st.
- When presenting your claim, please provide a cover letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation.
- In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation.
- All refunds subject to Big White Resort Ltd. and/or Silver Star Ski Resort Ltd discretion and approval.
- Big White Ski Resort Ltd. and/or Silver Star Ski Resort Ltd.’s interpretation of the above conditions is final.
Season Pass Schedule
| From opening day | No uses | 1-4 uses | 5-9 | 10+ |
| <30 days into ski season | 100% | 100% (less a $50 admin fee) | 50% | no refund |
| 31-60 | 70% | 70% | 35% | no refund |
| 61-90 | 40% | 40% | 20% | no refund |
| 90+ | no refund | no refund | no refund | no refund |
Frequently Asked Questions
Q: I have purchased my pass online, where can I pick up my pass?
A: If you have purchased a pass online by signing into your previous account and we have a current picture on file, we will print & mail your pass. If not, you can pick it up at our 1894 Ambrosi Rd Kelowna office and at the main ticket office on mountain once the season starts.
Q: How can I purchase a student pass?
A: Student passes can be purchased online, over the phone at 250.491.6262, in person at the Ambrosi Office as well as from the main ticket office in the Village Centre Mall once it is open for the season.
Q: What do I need to show to collect my student pass?
A: You will need to show your Co-op or Apprenticeship documentation if applicable.
- A copy of your current course curriculum/registration showing dates and times for classes with your name & student ID printed on it.
- Your tuition statement showing full or partial payment of your course fees with your student number on it.
- Valid government picture ID such as; driver’s license, passport or B.C. ID
*This does not include your minimal registration fee and must show a significant payment toward your registered course fee tuition.
Q: Do I need to sign a waiver this year?
A: Everyone will need to sign a new waiver this year.
Q: How do you define a family?
A: Family of 3 or more is defined as; a maximum of two adult parents and a minimum of one child between the ages of 6 and 18 living at the same residence or two children with a single parent. Families of 5 or more pay for the four eldest family members passes and the remaining passes are FREE*. Please note we require new pass holders to show proof of age and address when picking up their passes, even if they are part of an existing family.
*All free passes are subject to a $25 processing fee.
Q: What are your office hours?
A: Kelowna Head Office: Monday to Friday 8am - 4:30pm
