Things to Know Before You Purchase!
Please be aware that purchasing season passes involves creating a profile for each pass holder. This process may take up to 30 minutes of your time in the case of family passes so please bear as you complete your purchase. For assistance, please contact us at [email protected] or 250-491-6262.
Steps to Purchasing a Family Pass
Select the type of pass you would like to purchase:
Family Season Pass
Choose the appropriate pass for each family member:
Tot (5 & under)
Club 65 (65 +)
Then add any options.
Add your personal details.
A guest profile is required for each member of the family, each pass must be attached to a single person to be valid.
Proceed to payment. Take advantage of the FREE payment plan or pay in full.
Steps to Purchasing an Individual Pass
The e-store will open in a new window so check back here at any time if you experience difficulties or give us a call at 250.491.6262 or toll free 1.888.663.6882. Open Monday to Friday 8:00am to 4:30pm. Saturday & Sunday 10:00am to 4:00pm. Email:[email protected]
To avoid difficulties, please read the information above before continuing to our e-store.
Our comprehensive How-To video will help you navigate the e-store.
Tips & Tricks
Here are a few tips to help make your purchase easier.
When completing the Client Profile:
- Do not put any spaces when entering your postal code.
- Card Zip is the 3 digit CVC code on the back of your credit card.
- Birthday should be entered as mm/dd/yyyy.
- If you have an international phone number simply enter 555 555 5555.
- Card on File is the credit card you would like to pay with.
- Web logon name - leave this field blank.
I had a season pass last year do I need to create a new profile?
No - your information is stored in our system. Simply enter your first and last name and click “Look Me Up”.
I had a pass last year but your system cannot seem to find me?
Double check the name on your season pass last year to ensure it matches what you are entering into the system.
I want to take advantage of the free payment plan. If I purchase by September 15th I am told it will be split into 3 payments, why does it only show 2?
Your first payment is made at the time of purchase and there will be 2 more monthly payments taken October 1st, and November 1st.
What are the age brackets for tot, child, youth, adult, and Club65?
Tot – age 5 & under
Children – age 6 to 12
Youth – age 13 to 18
Adult – age 19 to 64
Club 65 – age 65 & up
We have a family of 2 adults and a university student who is 21, do we qualify for family passes?
Yes – new this year we have added full time students 25 years & under to the family eligibility. This means that the two adults will save $100 each on their season passes!
I am a 28 year old student can I get a student pass?
Yes – there is no age limit for individual student passes. For a student to qualify as part of the family pricing you must be 25 or younger.
I have a child under 6 and would like to get a Tot pass for them but it is not listed in the family pricing?
A Tot pass must be purchased as an individual pass as it is a *Free pass and cannot be used to qualify for family pricing.
I am currently 18 years old but will be 19 when the season starts should I buy an youth or an adult pass?
You should purchase a youth pass as when you are buying your pass it is purchased for the age you are at time of purchase not time of use. The exception to this is for Club 65.
I am currently 64 but will be 65 by the start of the ski season, can I get a Club 65 seasons pass?
Yes – please call our ticket office Monday to Friday 8:00am to 4:30pm at 250.491.6262 to purchase over the phone.
I cannot get the e-store to work for me.
We are here to help! Please call our ticket office Monday to Friday 8:00am to 4:30pm at 250.491.6262 for assistance or to purchase over the phone or email [email protected].