Phone: 250-491-6262
Toll Free: 1-888-663-6882
Email: tickets@bigwhite.com

Address: 1894 Ambrosi Road, Kelowna
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Please Note:

• Families of 5 or more pay for the 4 eldest family member passes, and the remaining passes are free*.
• A family consists of parents and/or children (6-18yrs) living at home. Children 5 & under are free*.
• Family members who qualify as students (19+) are excluded from the family count and must apply individually.
• All rates are quoted in Canadian Dollars and do not include HST (12%).
• Rates are quoted per person and are subject to change
• Students are not eligible to purchase season passes online

*ALL FREE passes are subject to a $20 processing fee.

Refundable Pass Option

The refundable pass option provides you the assurance of a partial refund as outlined below.

• Without purchasing the refundable pass option, passes are non-refundable under any circumstances.
• The price of the refundable option is $25 for individual pass holders or $75 for a family. The refund option fee is non-refundable under any circumstances.
• The refundable pass option is only available when purchased concurrently with your seasons pass.
• Big White/Silver Star will refund the cost of the seasons pass if you suffer an injury or sickness which prevents your participation in skiing or snowboarding.
• Big White/Silver Star will refund the cost of the Seasons Pass if your employer transfers you, making it necessary to move your residence outside a 200km/125mi radius form the resort, provided that the date of transfer is at least 45 days after the purchase of the seasons pass. (Okanagan residents only)
• If your parent, spouse, or child is also a refundable pass holder and chooses to cease participation due to injury or sickness, he or she is entitled to a refund. The refund is limited to one additional claimant.
• The refund option does not cover: non-participation caused by or contributed to by intentional self-injury; non-participation due to emotional disorders or pre-existing conditions unless you are hospitalized; non-participation due to normal pregnancy; or any injury or sickness that does not prevent the participation of skiing.
• If you need to request a refund, we must receive your written request within 15 days of non-participation. We will not accept refund requests after April 1st.
• When presenting your claim, please provide a covering letter of explanation, your seasons pass, and a medical certificate providing the date of the first medical treatment and prognosis, stating that you are unable to ski, and the length of time the illness or injury will prevent participation. In the event of job relocation, include a letter from your employer within 15 days of notification, stating the location, date and length of relocation.
• All refunds subject to Big White Resort Ltd. and/or Silver Star Ski Resort Ltd discretion and approval.

Season Pass Refund Schedule

	Number of days season pass has been used
From opening day	No uses	1-4 uses	5-9 uses	10 plus
<30 days into ski season	100%	100% (less a $50 admin fee)	50%	no refund
31-60 days	70%	70%	35%	no refund
61-90 days	40%	40%	20%	no refund
90+ days	No refund	No refund	No refund	no refund

Terms & Conditions

• Season passes remain the property of Big White Ski Resort Ltd. and Silver Star Mountain Resort Ltd. and may be revoked for misuse or violation of the Alpine Responsibility Code. Use of this pass by anyone other than the registered pass holder, or alterations to the season pass will result in cancellation of that pass.
• Season passes are non-refundable and non-transferable. We may request identification to verify its validity.
• The Refundable Pass Option is only available when purchased concurrently with your season pass.
• Full-Time students over 18 years must be enrolled in three or more classes for the fall and winter semesters at a school within Canada or the US at the time of purchase. We require receipt of tuition fees and course schedule (dates & times) to validate full-time status. Apprenticeship, Correspondence and Distance Education courses do not qualify as students are not physically in class.
• Students are excluded from the family count and must apply individually. Students cannot apply online.
• We require new pass holders to show proof of age and address when picking up their passes, even if part of an existing family.
• All age category cut-off dates are as of the date of purchase. Those turning 65 after the date of purchase but before December 31 can purchase a Senior Pass.
• Mail-in applications must provide all payments either in full or postdated for the payment plan dates. Applications must be postmarked prior to discount deadline dates.
• Personal information you provide on this form is collected for the purpose of processing your season's pass application, delivering information and materials related to your season's pass purchase and for other promotional purposes, and for contact purposes in case of emergency. This information is collected for our internal use and will not be disclosed except as may be permitted or required by law. You may learn more about our organization's Personal Information Protection Policy at www.bigwhite.com or www.skisilverstar.com, or by contacting our Personal Information Administrator at (250)765-3101.
• Lost your pass? No Problem. We can replace it for a $25 printing fee. Forgot your pass? you will be issued a day ticket and have that pass "hot listed" for the day. One forgotten lift ticket per pass holder, per season will be issued.