Directions
Where are the public washrooms in the Village Centre Mall?
Where can I buy lift tickets, lessons, and rentals?
Where is the Lost and Found?
Where can I get a trail map?
Where do I buy stamps? And where do I post my letters?
Where are the retail shops located (clothing, gifts, souvenirs, ski gear…)?
Where can I exchange foreign currency?
How do I get to Happy Valley/Mega Snow Coaster/Ice Skating Rink?
Where are the lockers? Or ski repair?
Where can I get a quick lunch? Where is the nearest pub/lounge?
Where can I buy a phone card?
Mountain Information
Can I use my VISA card in the money machines?
Is there any On Mountain transportation?
Where are the money machines located?
Is there public Internet access?
What if I lose my season pass?
What do I wear?
How do I apply for a job at Big White?
The airline lost my luggage… Do you have any ski wear for rent?
What are your top 3 festivals/events?
Travel Information
Do you have any transportation into Kelowna?
When does the shuttle to Silver Star run?
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Q: Where are the public washrooms in the Village Centre Mall?
A: The public washrooms are located downstairs in the Village Centre Mall. Simply go down the stairs, turn left and take the first right. ^ Top |
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Q: Where can I buy lift tickets, lessons, and rentals?
A: To buy lift tickets, please go to any tickets desk at the Westridge Warming Hut, the Ridge Day Lodge, Happy Valley Day Lodge or the Village Centre Mall. The Ski/Board School Desk is the point of sale for all ski/board lessons, located in the Village Centre Mall. To rent ski or snowboarding equipment, please visit our Rental Shop located upstairs in the Village Centre Mall. To rent skates, please visit the ticket office at Happy Valley.^ Top |
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Q: Where is the Lost and Found?
A: The Lost and Found is at the Ticket Office in the Village Centre Mall. ^ Top |
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Q: Where can I get a trail map?
A: Trail Maps are available throughout the upstairs of the Village Centre Mall and at all Ticket Sales located at the Westridge Warming Hut, Ridge Daylodge and Happy Valley, as well as most of the other business establishments at Big White.^ Top |
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Q: Where do I buy stamps? And where do I post my letters?
A: Once you are ready to post your letter or postcard, you may bring them to the Administration Building (upstairs in the yellow building beside the Village Centre Mall) where your mail will be posted with a machine stamp that you purchase there. It then will be taken to the post office in Kelowna to be sent off. ^ Top |
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Q: Where are the retail shops located (clothing, gifts, souvenirs, ski gear…)?
A: Ski Dazzle, The Village Rider, Dizzy's, Down Under gift shop are all located in the Village Centre Mall. Mountain Gear Specialist is located in the White Foot Lodge.^ Top |
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Q: Where can I exchange foreign currency?
A: Foreign money exchange is available at Ticket Office in the Village Centre Mall. ^ Top |
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Q: How do I get to Happy Valley/Mega Snow Coaster/Ice Skating Rink?
A: The Happy Valley Gondola is located right next to the Village Centre Mall. You can ride on the Gondola to the Happy Valley Day Lodge. The ice skating rink is right in front of the day lodge and the Mega Snow Coaster Tubing Ride is located just off to the left of the gondola bottom base station. ^ Top |
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Q: Where are the lockers? Or ski repair?
A: Day lockers and Ski Repair are located downstairs of the Village Centre Mall. ^ Top |
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Q: Where can I get a quick lunch? Where is the nearest pub/lounge?
A: A quick lunch is available upstairs of the Village Centre Mall at Beano’s Coffee Shop and downstairs at the Bakery. Gigi's has a great express lunch on offer. The Happy Valley Day Lodge and the Ridge Day Lodge have cafeterias for lunch and snacks. Pubs and Lounges nearby are the Snow Ghost Lounge at the White Crystal, Raakel's Ridge Pub and Snowshoe Sam’s. The Loose Moose Cafeteria at Happy Valley changes to a family friendly restaurant with a pub atmosphere after 4:00 pm. Sit-down lunches and kids are welcome at the Swiss Bear, The White Crystal Inn and upstairs at Snowshoe Sam’s. ^ Top |
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Q: Where can I buy a phone card?
A: Phone cards are available at Ski Dazzle in the Village Centre Mall and the Mountain Mart in the Whitefoot Lodge.^ Top |
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Q: Can I use my VISA card in the money machines?
A: You can only use your VISA card in the ATM money machine located around the corner from the Activities Desk in the Village Centre Mall. This money machine accepts VISA, Mastercard, American Express, Plus, Interac, Maestro and Cirrus. The other ATM money machines at Big White accept Mastercard, AMEX Maestro, Cirrus and Interac.^ Top |
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Q: Is there any On Mountain transportation?
A: There is an On Mountain Shuttle that runs on a half hour schedule leaving from the Village Centre Mall on the hour and half hour. From the Village Centre Mall the shuttle goes up to Treetops, departing at Ten after and Twenty to the hour for the Happy Valley Day Lodge and Snowpines.
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Q: Where are the money machines located?
A: There are five money machines available:
- Around the corner from Ski Dazzle retail shop in the Village Centre Mall
- Near the Ticket Office in the Happy Valley Day Lodge
- Snowshoe Sam’s
- The Market @ Big White
- Raakel's Pub, to the right of the front entrance
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Q: Is there public Internet access?
A: Wireless Internet access is available at The Happy Valley Day Lodge and the Village Centre Mall.
There is one internet Cafe facility on mountain. Quickpics, located across from the Village Centre Mall has six computer stations and business facilities. ^ Top |
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Q: What if I lose my season pass?
A: Try your best to avoid losing your season pass! But if you do, report it immediately to our ticket sales staff. We will replace your lost or stolen pass for a $25.00 administration free.
If you forget your season pass, a single day replacement ticket will be issued once per season, per passholder. ^ Top |
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Q: What do I wear?
A: For important pointers on what to wear on the mountain, please visit our What You Need to Know section.
There's lots of other good answers to your questions there too! ^ Top |
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Q: How do I apply for a job at Big White?
A: Please visit our Employment Information section. Then check out our current Job Postings.
Good luck!^ Top |
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Q: The airline lost my luggage… Do you have any ski wear for rent?
A: Ski jackets and ski pants are available for rent at Dizzy's located across from the Village Center Mall.
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Q: What are your top 3 festivals/events?
A: Monthly Cruz the Blues - Powered by Dockside Marine! See how well you know Big White at this free two-day event! Grab your Cruz the Blues passport, collect all the stamps off as many blue runs (intermediate) as possible and win some great prizes. Everyone receives a Cruz the Blues t-shirt at our prize ceremony Sunday at 4 p.m.! We all know that Exhibition is easy to find, but where the heck is White Tail? This great event is sponsored Tim Horton's and Dockside Marine!
The Kids Carnival in the Village Center Mall - This is for all the kids out there! Every Thursday and Saturday night form 6:30 to 8pm, the kids can play games, have their faces painted, win great prizes and enjoy the free popcorn and cotton candy! The Loose Moose and Boomer the Kangaroo even make a special appearance for the mascot race!
Big Reds at Big White - This annual event attracts several local wineries with their release of red wine for the season. Many of our on-mountain restaurants will be there with delicious appetizers. This event is growing every year, so don't miss out!
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Q: Do you have any transportation into Kelowna?
A: We have a shopping shuttle that departs every Saturday, Sunday, Tuesday and Thursday from Happy Valley at 8:30am for $10 (regardless of whether you are going one way or taking a round trip). The shuttle will drop off passengers off at Orchard Plaza and return for pick-up at 3:00pm.^ Top |
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Q: When does the shuttle to Silver Star run?
A: Our Inter-Mountain Shuttle Service operates Saturdays and Wednesdays. We also have an Inter-Mountain Day Trip
Shuttle that runs every Thursday from Big White to Silver Star and from Silver Star to Big White.
For more shuttle information please click here. ^ Top |
