2018/19 Complimentary Bookings Cancellations

Big White Central Reservations Booking and Cancellation Policies For Complimentary Bookings

  • Complimentary Reservation can be moved, change or cancelled up to 30 days prior to arrival.
  • Within 30 days of arrival Complimentary Reservations cannot be moved, change or cancelled.


  • The minimum age to rent a unit is 21 years old except Bullet Creek Cabins and Towering Pines which is a minimum of 25 years old, Grizzly Lodge which is a minimum of 24 years old and, Stonebridge Lodge which is a minimum of 23 years old (Each adult must be over the age of 23, except in a family group containing multiple generations of related individuals).
  • Upon check-in all guests are required to provide the credit card used for their booking as a security deposit pre-authorization of the first nights rack room charge or $100, whichever is the greater per unit. Please note a pre-authorization is not an additional charge, rather a hold on funds as a security deposit which is then released back on your credit card following check-out.
  • No changes are permitted to your accommodation reservation within 30 days of arrival.


  • To ensure your holiday has been booked accurately, we ask that you carefully review your confirmation to ensure the following information is correct:
    • Dates of Travel
    • Location of your accommodation and room type
    • Additional activities such as lift passes, airport transfers, rentals etc...

If there are any details which are not correct, please contact us as soon as possible to make the appropriate changes.

We encourage you to view photos of your accommodation on our website at www.bigwhite.com

If you have any questions regarding our booking cancellation or deposit policies please contact us at:

1 800 663 2772 or 250 765 8888 or by email at cenres@bigwhite.com


Thank you for booking with Central Reservations and we look forward to seeing you this season!


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