We look forward to welcoming you to Big White Ski Resort, Canada’s favourite family resort!

Check in Time: 4.00pm Check Out Time:  10.00am


Upon your arrival at Big White, please proceed to the 24 hour check in desk at Central Mountain Check in – located in the lower level of the Village Centre Mall. A security deposit, equivalent to one night at rack rate, is compulsory at time of check in.  Cash or the original credit card used to make the booking is required for the security deposit pre-authorization.


Location Lower Village, 10 Minute walk up hill to Village Centre
Building access Stairs (No Elevator)
Skiing access Ski out onto the Perfection Ski Run (intermediate)

Ski storage

Ski equipment must be stored in the Ski lockers – located on the basement level.  (Skis/boards are not permitted in the units)

Parking access

One underground parking space per unit. Max height 7ft 6 in.  For additional vehicles, parking is available at the Happy Valley parking lot. Permits are required and can be obtained from Central Mountain Check In free of charge for guests of Big White Central Reservations
Internet Access Internet services and costs vary per unit, please check your unit description


Bedding and towels are provided in the condo. Garbage & Towels will be changed Mondays, Wednesdays & Fridays. Linen is changed every 3-5 days depending on length of stay
Laundry Washer/Dryer in all units


  • If you require transfers from the airport, these must be purchased in advance through Central Reservations. In order to guarantee transfer please contact us at least 72 hours prior to arrival/departure.
  • Night Skiing operates Tuesday through Saturday (mid December - mid March) and is included in all multi day lift passes.
  • Soap, shampoo, hand cream, toilet paper, tissues, dish soap, dishwasher soap, paper towels, tea towels, dish cloths are provided. Coffee pack, creamer, sugar provided for first night only. No other condiments, paper or food items are supplied.
  • Sorry, but Big White Central Reservations does not have any cots, rollaway beds or playpens. The Tiny Tourist offer a full range of baby equipment rentals -


  • Minimum age to rent a unit is 21 (ID will be required at check in)
  • All accommodation is strictly NON-SMOKING.  Violations of this policy will result in fines being charged. 
  • Chateau on the Ridge DOES NOT ALLOW PETS.  Violations of this policy will result in fines being charged. 
  • No incense or any other burnable material is allowed in the units.  Any damage from candle usage will be charged as guest damage.
  • To ensure that all guests in the building have an enjoyable holiday, quiet time is enforced between 11.00pm to 7.00am
  • Upon each check out – our housekeeping department takes an inventory of all items in the unit. Should you decide to visit family or friends in another unit, please be careful not to transport any items (eg. glasses, coffee mugs, towels, linen etc) These items will be treated as missing and billed to your credit card.
  • Soap, shampoo, hand cream, toilet paper, tissues, dish soap, tea towels, dish cloths are provided. No other condiments, paper or food items are supplied.
  • There are 5 Outdoor Hot tubs around the building– so don’t forget your bathing suit!
  • All Chateau on the Ridge Condos are owned by people like you and me. We ask that you please treat the properties with the same respect as your own home.


Central Mountain Check In Desk – 24hrs (250) 491.6177    
Big White Ski School (250) 491.6101 1.866.491.9040
Big White Concierge Desk (250) 491.6111
General Resort Inquiries (250) 765.3101    
Road Report 1.800.550.4997

We hope you have an enjoyable vacation, here at Big White Ski Resort!