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Guest assist

Big White Ski Resort is excited to be working with GuestAssist to launch a mobile customer service feature that will allow guests to communicate with Big White Guest Services through text messages.

“At Big White Ski Resort customer service and mountain safety are top priorities. GuestAssist helps us focus on those priorities by letting us easily manage real time customer and staff communications via SMS Text and through a smartphone application that supports Tap to Call, Tap to Email and Tap to Text functionality.  The web-based service center is easy to use and like most businesses today our customers and staff are extremely mobile”, said Blair Ireland, Director of Guest Services at Big White.

“GuestAssist delivers a very efficient and innovative customer service platform. It allows one Big White operator to field multiple questions at once, while the guest is solving an issue from wherever they deem convenient; their car, over lunch or while on the chair lift.”, said Brad Parsons of Sticky Consulting, who worked with GuestAssist and Big White to establish the new business relationship.

“GuestAssist has been a leader in mobile guest communications for over four years. We know Big White visitors will appreciate the ability to connect with resort staff through their preferred channel via SMS text and our new free smartphone app. We are thrilled to go live with this new capability at one of the top ski resorts in the world.”, said Jeremy Konko, President GuestAssist.

GuestAssist provides a mobile platform that is changing the way organizations communicate internally and with their customers. The service can be found in dozens of leading public venues such as the Las Vegas Convention Center, Air Canada Centre, Yankee Stadium, Wilfrid Laurier University, US Tennis Open, Bell Centre, Canadian National Exhibition and in most NFL and CFL stadiums.

GuestAssist is committed to providing cost effective and easy to use tools that serve businesses wanting to engage an ever expanding mobile public.

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